Marketing Coordinator

Omni Fort Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work. ESSENTIAL JOB FUNCTIONS: Maintain positive guest relations at all times. Able to perform job functions with attention to detail, speed and accuracy.

Able to prioritize and organize work. Make / Change / Cancel reservations. Liaise with Sales Team and Convention Services in coordinating transient and group bookings. Handle mail/message/phone correspondences. Process confirmations as needed. Oversee transient reservations. Process (create/modify/cancel) individual reservations for (but not limited to) negotiated accounts, discount, government, gift certificates, complimentary, special requests.

Conduct OTA unconfirmed booking audits. Oversee small scale group reservations. Handle room blocks of approximately 125 total room nights. NOTE: this position requires prospective candidates to progress to large scale room blocks during tenure in position. Maintain Group blocks in Opera Cloud (PMS system). Maintenance of group blocks to release room types not required as rooms pickup.

Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume. Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting. Ensure that group blocks, group lists, group billing and cutoff dates are maintained.

Check rooming list for accuracy. Process rooming lists accurately and in a timely manner. Pre-block all group needs for suites or connecting rooms. Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s. Control suite inventory and specialty rooms according to suite request policy.

Monitor group pickup and advise DORM if group should be re-forecasted. Report to the DORM any changes in group pickup that would affect selling strategies. Follow all Omni Credit Policies. Dispatch payment links to guests. Dispatch confirmation letters to guests. Check Daily arrivals to ensure accurate reservations. Attend pre-convention meetings, resume meetings, inter-departmental meetings, group pick up meetings and reservations departmental meetings.

Adhere to the selling strategies set by the Director of Revenue Management.

QUALIFICATIONS

Strong keyboard skills. Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel. Ability to learn and master multiple software systems. Strong working knowledge of Microsoft Excel. Must be organized with the ability to handle multiple tasks. Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.

Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays. ENVIRONMENT & POSITION ANALYSIS: Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift.

Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com .