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Quality Assurance Specialist
Job description
The Quality Assurance (QA) Specialist ensures operational excellence, data accuracy, and service standards across diverse BPO work streams. This includes monitoring customer-facing interactions (voice, chat, email) as well as back-end transaction processing (e.g., flight operations, product loading, and product loading..
The QA Specialist identifies operational gaps, delivers actionable feedback, and ensures strict compliance with client SLAs and internal workflows.
Description copied from Goway Travel's careers page. Read the full posting before you apply.
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