Contact Center Supervisor

📍 Location: Woodstock, Cape Town 📊 Reporting To: Operations Manager Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment? At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values

• Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make. We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you. 🌟 Why Join Us? 💼 Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too. 🏆 Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive. 🧘 Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation). 🤝 A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together. 🎯 Job Purpose: To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth. 🧩 Key Performance Areas: Under the guidance of the Operations Manager, you will be responsible for (but not limited to): Leading and driving performance across collections, productivity, and quality targets Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed Acting as the escalation point for complex queries and customer complaints Ensuring compliance with business policies, industry regulations, and legislative requirements Conducting regular performance reviews, coaching sessions, and staff development initiatives Monitoring and analysing team performance metrics to drive continuous improvement Submitting accurate and timeous reporting to management Managing all administrative functions related to your team Performing ad-hoc duties as required 📚 What You Need: Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous) Proficient in MS Office at an intermediate level: MS Word MS Excel MS Outlook Credit and Criminal clear 🔑 Skills, Knowledge & Attributes: ✔️ Strong financial acumen and understanding of collections metrics ✔️ Performance-driven and target-oriented ✔️ Skilled in conflict management and problem-solving ✔️ Proactive team player with strong leadership presence ✔️ Excellent administrative and time management discipline ✔️ Strong communication and interpersonal skills ✔️ Ability to give and receive feedback constructively ✔️ Committed to customer-centric behaviour (TCF principles) ✔️ High attention to detail and organisational excellence ✔️ Willingness to learn and continuously improve 💰 Remuneration & Benefits: Competitive basic salary Commission earning potential Benefits fully funded by Nimble: Funeral Cover Life Cover Disability Cover Medical Cover (effective after successful completion of probation) ⏰ Working Hours: Monday – Friday Up to 9 hours/day (when not working Saturday) Up to 8 hours/day (when working Saturday) Shifted between 07:00 – 20:30, as agreed with management Saturdays Maximum of 2 Saturdays per month Shifted between 08:00 – 14:00, as agreed with management Ready to Apply? Apply today and take the next step in your career with us. Let’s shape the future of Nimble together. 📞 Shortlisted applicants will be contacted for an interview (telephonically or in-person). This position is open in line with the Nimble Group Employment Equity Plan.