Customer Service Assistant

Job Title: Customer Service Assistant Company Name: Rivman Industrial Position Type: Full-Time\Part-Time About Us: Rivman Industrial is a leading supplier of industrial products. With over 20 years of experience, we have established a strong reputation for delivering quality products and excellent customer service. We are a dynamic and growing company, constantly seeking new ways to improve and provide the best experience for our customers.

Job Overview: We are currently seeking a passionate and enthusiastic Customer Service Assistant to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. As the first point of contact for our customers, you will play a crucial role in maintaining our reputation for excellence and building strong relationships with our clients.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person
• Provide product and service information to customers
• Process orders, quotes, and returns accurately and efficiently
• Follow up with customers to ensure satisfaction and resolve any issues
• Maintain and update customer database and records
• Work closely with the sales team to ensure delivery and customer satisfaction
• Assist in organizing and participating in customer events or promotions
• Provide general administrative support to the team as needed Qualifications:
• High school diploma or equivalent required (Associate's or Bachelor's degree preferred)
• Previous experience in customer service or related field
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in MS Office and CRM software
• Strong problem-solving and decision-making skills
• A positive and customer-focused attitude Benefits:
• Competitive salary
• Health insurance - 401(K) retirement plan
• Career growth opportunities
• Dynamic and supportive work environment
• Paid time off and holidays If you are passionate about customer service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Join our team at Rivman Industrial and be part of a company that values its employees and is committed to providing excellent service to our customers. Apply now and help us take our customer service to the next level!