Customer Service Advisor - Critical Incident Desk

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY: Located at our Head Office in Mulgrave and reporting to the Critical Incident Desk Manager, this Fulltime role offers an enthusiastic, motivated customer service representative a wonderful opportunity to join a fast paced, driven and diverse team, and take your career to the next level by supporting our valued customer

• Coles. Your key responsibilities will include: Effectively manage a high volume of both inbound/outbound calls. Resolve, manage and escalate incidents logged by our customers. Reporting to all Managers as required on all incidents and ensuring the correct processes are followed. Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's. Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external. You will be required to: Have experience working in a call centre (preferable) Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask. Experienced with various computer software packages Exceptional customer service focus. Excellent communication skills, both written and verbal. Strong attention to detail. Able to attend 2 weeks of fulltime paid training onsite (Mulgrave) What we offer: Secure full-time employment within a modern building. We supply semi-continental breakfasts each day including coffee! Above award wages. Hybrid working model (some work from home capability) Free parking. Supportive and encouraging team! Send a cover letter and resume now via the Apply now button! If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members. City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.