Branch Manager

Company: ConnectSpaces Department: Operations & Business Development Job Location: Egypt Employment Type: Full-Time – On-site Job Summary ConnectSpaces is looking for a dynamic, commercially driven, and customer-focused Branch Manager to oversee the daily operations and business performance of its flexible workspace and coworking facilities.

The successful candidate will be responsible for ensuring smooth branch operations, delivering an exceptional customer experience, driving sales and occupancy, managing client relationships, and leading the branch team to achieve operational and commercial targets. The ideal candidate should combine strong operational management skills with sales capabilities, customer relationship management, and experience in coworking spaces, serviced offices, hospitality, or similar service-oriented businesses.

Key Responsibilities

1. Branch Operations Management Oversee the day-to-day operations of the branch, ensuring a professional, organized, and fully functional workspace. Ensure the availability and quality of branch facilities, including meeting rooms, private offices, shared workspaces, reception areas, and common areas. Coordinate with maintenance, housekeeping, IT, security, and external vendors to maintain service standards. Ensure compliance with company policies, operational procedures, health and safety requirements, and service quality standards. Monitor workspace utilization, bookings, supplies, and operational expenses. Identify operational gaps and implement improvements to enhance efficiency and reduce costs.
2. Sales & Business Development Drive branch revenue by promoting coworking memberships, private offices, serviced offices, meeting rooms, and other workspace solutions. Manage prospective client inquiries, conduct workspace tours, follow up on leads, and convert prospects into paying customers. Develop and maintain relationships with corporate clients, entrepreneurs, startups, and business partners. Identify upselling, cross-selling, and partnership opportunities to maximize branch revenue. Monitor occupancy rates, sales conversion, membership growth, and revenue performance against targets. Collaborate with the sales and marketing teams on local campaigns, promotions, and business development initiatives.
3. Customer Experience & Relationship Management Ensure a consistently high level of customer service throughout the client journey. Build strong relationships with existing members and corporate tenants to support retention and long-term satisfaction. Handle customer complaints, escalations, and service-related issues professionally and efficiently. Monitor customer feedback and implement initiatives to improve satisfaction and retention. Ensure the smooth onboarding of new members and provide ongoing support to existing clients.
4. Team Leadership & Management Lead, supervise, and develop the branch team, including reception, customer service, and operational staff. Manage team schedules, attendance, performance, and daily responsibilities. Set clear performance expectations and conduct regular performance reviews and coaching sessions. Promote accountability, teamwork, and a customer-centric working environment. Coordinate with HR on recruitment, onboarding, training, and employee-related matters.
5. Financial & Performance Management Monitor branch revenue, operating expenses, occupancy, profitability, and overall business performance. Prepare regular operational and commercial reports for senior management. Track key performance indicators and implement corrective actions when targets are not achieved. Support budgeting, cost control, and resource allocation. Ensure accurate membership records, bookings, billing coordination, and payment follow-up in collaboration with the relevant teams.
6. Community & Brand Development Foster a professional and engaging coworking community by organizing networking events, workshops, and member engagement activities. Build partnerships with local businesses, entrepreneurs, and relevant service providers. Ensure the branch consistently reflects ConnectSpaces' brand identity and service standards. Identify opportunities to strengthen the branch's market presence and attract new customers.

Requirements

Job Requirements Bachelor's degree in Business Administration, Hospitality Management, Management, or a related field. 3–5+ years of experience in branch management, operations management, coworking spaces Previous experience managing a team and overseeing day-to-day branch operations. Demonstrated experience in sales, customer relationship management, and achieving commercial targets.

Strong understanding of occupancy management, membership sales, customer retention, and service delivery. Excellent leadership, communication, negotiation, and problem-solving skills. Strong customer service mindset with the ability to handle complaints and operational challenges. Good financial awareness, including revenue monitoring, expense control, and performance reporting.

Proficiency in Microsoft Office and CRM, booking, or workspace management systems. Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. Fluency in English is preferred.

Preferred Qualifications

Previous experience with coworking brands, flexible workspace providers, serviced offices, or business centers. Experience managing corporate memberships, office leasing, and B2B client relationships. Familiarity with workspace occupancy models, membership packages, and revenue optimization. Experience launching new branches or improving the performance of existing locations.