Operations Manager

Join Our Team We are seeking an experienced and motivated Operations Manager. A results-driven operations professional with a proven track record of improving business processes, leading cross-functional teams, and driving operational excellence. Demonstrates strong leadership, problem-solving, and organizational skills with the ability to manage multiple priorities in fast-paced environments.

Known for building collaborative teams, improving efficiency, and delivering measurable business results. JOB DESCRIPTION Summary/Objective lead daily business operations, optimize processes, and drive team performance. This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about improving efficiency, developing people, and delivering outstanding results.

Oversees (PRM Services) wheelchair transportation, security services and others at the Dulles International Airport.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages the daily operation at the airport and supervises the staff. Develops, changes and approves schedules for all operative employees at the Miami International Airport. Ensures that service expectations are being met according to each client agreement, through inspecting gates, positions and areas where the staff is working.

Maintain budget assigned for all operative hours and find opportunities to utilize the budget and find possible savings. Maintain a minimum level of complaints and provides quick solutions when service expectations are not met. Maintain a wheelchair count up to date and any other valuable equipment. Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered.

Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met. Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures). Participates in daily, weekly, monthly and annual planning process as appropriate.

Qualifications

Bachelor's degree preferred or equivalent professional experience. 3+ years of management or operations leadership experience. Strong leadership, communication, and decision-making skills. Experience with process improvement and performance management. Ability to analyze data and make informed business decisions. Proficiency with Microsoft Office and operational management systems.

Requirements

Pass a background check and drug test Computer literacy in MS Office packages such as Word, Excel and Outlook. Must be able to read, write and speak English. Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.