Member Service Representative - Multi Branch

Member Service Representative

• Multi Branch PHEPLE Federal Credit Union Full Time Position We are seeking a motivated and member-focused individual to join our team as a Member Service Representative – Multi-Branch. In this role, you will provide exceptional service to members across multiple branch locations by assisting with financial transactions, opening accounts, and addressing a variety of member needs. This position offers the opportunity to work in a dynamic environment, supporting different branches while delivering a consistent, high-quality member experience. Functions & Responsibilities: Receives and processes member transactions, including deposits, withdrawals, shared branching and loan payments; sells money orders, gift cards and travel cards to members; orders cash for branch and transfers amounts from member accounts as directed. Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Follow up ordering of debit cards and checks, payroll deduction, etc.. or any other forms or documentation needed to service the member. Balances cash drawer and daily transactions. Performs other job related duties as assigned. Performance Measurements: Organizational Values: the level of which the organizational values of teamwork, positive, respect, supportive and integrity are practiced on a daily basis. Member Service Standards: the degree to which the member service standards of engage, educate and respect are demonstrated in the day-to-day business environment. Job Knowledge: the know-how to perform essential duties and functions of the job. The level of compliance with degree, certification, and training requirements. Understanding of how individual job performance furthers organizational objectives, Willingness to update and expand skills, knowledge, and training. Teller Balancing Record: teller balancing performance as compared to other tellers or against a standard. Dependability: the degree of follow-through on assignments. The degree to which the employee can be counted on to complete assignments in a timely and competent manner. The degree to which the employee is self-directed, takes initiative, and is proactive. The number of absences, late to work, and late returning from lunch.

Qualifications

Experience One month to twelve months of similar or related experience.

Education

A high school education or GED. Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills Able to operate a 10 key calculator, typewriter and computer keyboard. Physical Requirements Ability to lift thirty pounds. Work Environment Works in a typical administrative setting with climate control and appropriate lighting Join Pheple FCU and be a part of a team committed to service excellence and community impact.