1513: Business Solutions Advisor SD

Company: FedEx Office Job Title: 1513: Business Solutions Advisor SD Job Requisition Number: RC411337 Locations: 7900 Legacy Drive Plano, Texas 75024

Category: Operations Type: Full Time Work Shift: FXO_Any

****POSITION SUMMARY:  **** The Business Solutions Advisor – SameDay City is responsible for the successful solution design, validation, planning, management and execution of implementation for complex customer programs. This role provides pre and post-implementation oversight and relationship management for select customers.  As an operations and product expert, this position directly supports FedEx Services Sales team on FedEx SameDay City and partners with the customer and cross-functionally within corporate and field operations design and implement operations solutions

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Meet objectives for the FedEx SameDay City team as set by the  Manager, Same Day City Business Solutions and prioritized in accordance with company strategy and goals
• Work with FXS Sales and customers to understand operational needs and review, validate, analyze and design solutions
• Plan, manage, execute, and follow-up on customer implementations
• Operate within guidelines as established for service levels, solution development, implementation planning & measurement, safety and compliance, issue management, status reports, project completion and ongoing oversight. Adhere to published rules of engagement
• Build and grow cross-functional relationships within the field, FSO and FXS in support of customer solutions design, development, implementation and growth/retention
• Ensure customer solutions and implementation plans are developed and administered in accordance with established agreements and company policies/procedures. Escalate potential issues, including problems with replication/sustainability
• Lead coordination of customer-facing resources, communications, readiness assessment, risk mitigation and transition to operations and/or oversight resource
• Secure and maintain a strong working knowledge of FedEx SameDay City processes and service features to ensure alignment in solution design, implementation and post-implementation relationship management
• Provide overall communication to FedEx SameDay City team members, pricing team members,  or Sales team members who directly interact with the customer
• Act as main point of contact for key customer business owners
• Monitor overall progress for each customer and address process needs to meet customer expectations through life of the program
• Participate in program development, planning and launch of FedEx SameDay City initiatives
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Business, a related field or equivalent experience
• Master’s degree preferred
• 5+ years’ experience in sales, sales support or customer-facing roles focused on developing existing business relationships
• Experience working with sales processes, operations, organization/workflow and customer agreements
• Some project management experience preferred
• Experience working with MS Project, Visio, Excel, PowerPoint and Access
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com .