ServiceNow Architect

Service. Now Architect Improvix Technologies | Federal IT Modernization Compensation: $170,000-$200,000 Location: Fully Remote Clearance: Active Secret clearance required. Improvix is willing to sponsor or support an upgrade to Top Secret for the right candidate. Employment Type: Full-Time SHAPE THE FUTURE OF FEDERAL IT MODERNIZATION At Improvix Technologies, we deliver secure, modern, and integrated technology solutions that keep our nation's most critical systems running efficiently and securely.

We're seeking an experienced Service. Now Architect to design and drive enterprise-level Service. Now solutions that power our federal customer's IT modernization journey. This is a strategic, hands-on leadership role — ideal for a professional who thrives on solving complex challenges, architecting scalable systems, and mentoring teams to deliver excellence.

As the primary technical authority on the platform, you'll work at the intersection of technology, process, and mission, helping transform the way government manages and delivers digital services.

WHAT YOU'LL DO

Architecture & Solution Design Design and lead the architecture, implementation, and optimization of Service. Now platforms across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, Sec. Ops, Service. Now Vault, Automation Engine, and CMDB. Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.

Conduct detailed requirement analysis and review business requirements to ensure technical clarity and feasibility for development. Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals. Proactively identify risks, dependencies, and design gaps early in the development lifecycle.

Development & Integration Design, develop, and deploy custom applications and cross-scope solutions within Service. Now tailored to federal requirements. Architect and implement integrations with enterprise and third-party systems using REST/SOAP web services, Integration. Hub, MID Servers, and middleware technologies — ensuring secure, seamless data exchange.

Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations. Support ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management). Integrate AI-driven capabilities into Service. Now to enhance automation, predictive analysis, and decision-making.

Ensure system excellence through robust data management, workflow optimization, and performance tuning. Release Management & Quality Own total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles. Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.

Execute and oversee unit, integration, and regression testing to drive high-quality, zero-defect deployments. Ensure solution quality through compliance and governance checks, and maintain technical design records. Leadership & Collaboration Mentor developers, administrators, and functional team members on Service. Now architecture, scripting, DevOps approaches, and platform best practices.

Participate in client calls to lead and advise on technical design discussions, representing technical solutions clearly to both technical and non-technical audiences. Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.

Monitor Service. Now releases and recommend enhancements to keep the environment current and cutting-edge. Support Windows Server implementation, upgrades, and integrations as required by the environment. WHAT YOU BRING Experience 7+ years of combined hands-on Service. Now experience, including 2+ years in a Service. Now Architect or lead developer role covering platform architecture and enterprise module implementation.

5+ years as a Service. Now developer, with strong experience in ITSM Catalog and process flow automation, custom application development and cross-scope solutioning, portal development, and implementing security controls. Proven expertise deploying ITSM, with demonstrated experience in at least one additional module such as ITOM, HAM, SAM, SPM, HRSD, GRC, Sec.

Ops, Service. Now Vault, Automation Engine, or CMDB. Proven experience designing Service. Now integrations using REST/SOAP APIs and third-party tools. Demonstrated experience with release cycle management, code reviews, environment management, and update set deployment. Experience with custom application development, platform upgrades, and troubleshooting complex issues.

Technical Skills Deep understanding of Service. Now architecture, data models, integration points, and module configuration. Strong scripting ability in server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes. Familiarity with ITOM capabilities, Service Catalog, and Reporting. Experience with cloud platforms (AWS, Azure) and DevOps tooling (Jira, Jenkins, GitHub).

Solid understanding of data security practices and integration security protocols. Familiarity with Agile/Scrum delivery environments.

Education

& Certifications Service. Now Certified System Administrator (CSA) — required. Bachelor's degree in Computer Science, Information Technology, or a related field. Clearance Active Secret clearance required. Candidates who are eligible for, or willing to be sponsored/upgraded to, Top Secret are strongly encouraged to apply.

Professional Attributes Technically detail-oriented, with excellent communication and leadership skills. Proven ability to collaborate effectively across technical and functional teams and to build trust with clients.

PREFERRED QUALIFICATIONS

Service. Now Certified Application Developer (CAD). At least one Service. Now Certified Implementation Specialist (CIS) certification — ITSM preferred. Master's degree in a related field. Prior experience supporting federal or defense programs in a cleared environment. Familiarity with federal compliance frameworks and requirements (NIST, FISMA).

Understanding of AI/ML technologies and their application within Service. Now. Hands-on proficiency with the Service. Now Automated Test Framework (ATF). Experience with MID Server configuration and Integration. Hub. Familiarity with DevOps principles and their integration into Service. Now. Experience with release coordination, version control, and automated testing strategies.

Experience mentoring developers and reviewing technical deliverables. Why Improvix At Improvix Technologies, we don't just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.

We believe great technology starts with great people. That's why we invest in our employees' growth, well-being, and long-term success. Our benefits include:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Three weeks of paid annual leave that increases with tenure
• Life insurance and disability coverage
• Transit and commuting benefits
• Professional development and paid training opportunities
• Performance-based incentives At Improvix, you'll join a collaborative, mission-focused environment where your expertise drives meaningful impact.

Pay Range

Statement The compensation range above reflects the minimum and maximum base salary Improvix in good faith expects to pay for this position at the time of posting. The final offer will depend on factors such as job-related skills, experience, certifications, clearance level and contract requirements. Improvix does not ask for or consider an applicant's salary history.

Equal Opportunity Employer Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team. Security Clearance / Citizenship Requirements Due to the nature of our government contracts, U.

S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance. Pay Transparency Statement Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about their own compensation or the compensation of others.