Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns Department: Logistics / Supply Chain Reports to: Head of Logistics Role Overview; Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows.

This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards. Outbound Logistics – E‑Commerce & Retail (Primary Focus) Coordinate daily outbound shipments across e-commerce and retail store replenishment. Ensure on-time, accurate dispatch in line with SLAs and brand standards.

Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes. Support launches, campaigns, and store opening outbound requirements. Express Carrier & Last‑Mile Delivery Management Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …). Monitor delivery performance, transit times, and exceptions.

Resolve delivery issues in collaboration with Customer Service. Support freight invoice validation and carrier performance reviews. Bonded Warehouse Operations & Customs Compliance Coordinate bonded warehouse stock movements in compliance with HMRC regulations. Maintain accurate duty-unpaid and duty-paid inventory records.

Liaise with customs brokers, freight forwarders, and warehouse teams. Support audits, reconciliations, and documentation accuracy. Inbound Logistics (Ad Hoc Support) Track inbound supplier and production shipments. Support customs clearance and delivery scheduling. Ensure inbound stock availability for launches and retail needs.

Return Logistics & Reverse Supply Chain Coordinate e-commerce and retail store returns with carriers and warehouses. Ensure timely processing, grading, and restocking of returned stock. Support compliant handling of international and bonded returns. Monitor return volumes, turnaround times, and cost impacts. Work closely with Customer Service to resolve return-related issues.

Retail Store Network Support Support logistics for new store openings, refits, and VM rollouts. Coordinate replenishment and ad hoc shipments to stores. Support store-to-store and store-to-warehouse transfers.

Requirements

Skills & Competencies Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments. Experience managing express parcel and courier services. Knowledge of bonded warehouse operations and customs compliance (highly desirable). Strong organisational skills with attention to detail. Confident using WMS/TMS systems, carrier portals, and Excel.

Proactive problem‑solver with the ability to work calmly under pressure. Clear communication skills with internal teams, carriers, and external partners. Experience & Qualifications 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred). Experience in outbound logistics and last‑mile delivery management.

Exposure to bonded or customs‑controlled warehousing is a strong advantage. Familiarity with inbound and return flows within an e‑commerce or retail environment. Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential. Personal Attributes Highly organised, detail‑focused, and reliable. Hands‑on, proactive, and solution‑oriented.

Thrives in a scale‑up environment with evolving processes. Strong sense of ownership and accountability. Interest in fashion, retail, and delivering great customer experience.

Benefits

50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty etc) North-West London office location directly located next to good transport links Casual office dress code (your style of dress is up to you, wear what you feel best in) Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) Regular Office Social Events (e.

g. payday socials)