Technical Support Representative

Summary: Reporting to the technical support manager, the Technical Support Representative will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience.

Working closely with the rest of the Technical Support team, the Engineering and Quality groups this position provides valuable information on customer product usage for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems.

Specifically, the Nice Residential gate product line (Titan, Apollo and Nice brands).