VP - Operator Support

As the VP, Operator Support you will lead the team that provides support to the Independent Operators (IOs) and Aspiring Operators in Training (AOTs) by leading the following functions: Operational Strategy, Operator Initiatives, Field Communications, and Learning & Development Content Creation for IOs and AOTs. This role expands the scope of Operator Support from responsive service delivery to a proactive, programmatic function that strengthens store execution across the system.

The VP will identify operational enhancements, build scalable standard operating procedures for stores, improve support processes, and partner closely with the AOT Training team to develop best-in-class training programs for Independent Operators in Training and Aspiring Operators in Training (AOTs).