EMR Patient Access Trainer (Full-time / Boulder, CO)

If you're an experienced healthcare front-office professional who enjoys teaching, mentoring, and helping others succeed, this is an opportunity to make a broader impact across our organization. Apply today and help shape the success of Boulder Medical Center's Patient Access teams. Summary: Boulder Medical Center is seeking experienced Patient Access, Medical Reception, and front-office healthcare professionals who are passionate about training, mentoring, and supporting the development of others.

In this role, you will help onboard, coach, and educate Patient Access staff while serving as a subject matter expert for front-office workflows and EMR best practices. This is a full-time, benefit-eligible position based in Boulder, CO, with travel between our Boulder, Louisville, Erie, and Longmont locations. In this role, you'll partner with our Patient Access (Medical Receptionist) teams to deliver training, develop educational resources, support EMR workflows, and help ensure staff are confident and successful in using our electronic medical record systems.

This is an excellent opportunity for someone who enjoys teaching, mentoring, problem-solving, and improving healthcare operations. Who We're Looking For You may be a great fit if you: Have experience working in a medical receptionist, patient access, or front-office healthcare role. Enjoy training, mentoring, and helping others learn new skills.

Are often the person coworkers turn to for questions and guidance. Have strong EMR knowledge and can teach workflows clearly and confidently. Enjoy improving processes and supporting team success.

Key Responsibilities

Training & Education Deliver instructor-led training for new and existing Patient Access staff. Support onboarding, workflow education, and system updates. Curriculum Development Develop training materials, guides, and educational programs. Maintain training documentation and learning resources. User Support Partner with IT and operational teams to troubleshoot system issues.

Provide ongoing coaching and support to end users. Communication & Change Management Coordinate communication regarding EMR updates, upgrades, and downtime procedures. Support adoption of new workflows and best practices. Continuous Improvement Analyze workflow and system data to identify opportunities for improvement.

Assist with process enhancement initiatives.

Excellent communication, presentation, and organizational skills. Ability to work independently and prioritize competing responsibilities. Passion for teaching and helping others succeed.

Education

Bachelor’s degree or equivalent combination of experience and/or education, preferred. Previous Experience 1-2 years’ experience in a medical office, clinic or hospital. Epic experience desired. Strong computer skills and proficiency with electronic medical records (EMR), Epic experience desired Prior training, education, or onboarding experience.

Job Perks Day schedule, Monday-Friday Medical, dental, and vision insurance Flexible Spending Accounts (FSA) Company-paid life insurance 401(k) retirement plan Paid Time Off (PTO) Six paid holidays annually Exposure to both primary and specialty care environments Hiring Salary Range: Salary range should be $58,000-$73,000 About Us: Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals.

Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond. We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.