Epicor Operations Consultant

Description At Com. Tec we conduct our day-to-day business around 4 Simple Core Values: Dedicated to our Employees Passionate about the Customer Do the Right Thing Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS:

• Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
• Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
• Assist with generating quote specifications and proposal generation
• Ability to adhere to project timelines and meet Service Level Agreement goals
• Provide support for clients in a help desk capacity and assist in troubleshooting application questions
• Provide on-site training and consulting for clients if necessary ADDITIONAL RESPONSIBILITIES:
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required Requirements TECHNICAL SKILLS:
• High level (Intermediate) of proficiency in MS Office and SharePoint
• Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc. SOFT SKILLS & ABILITIES:
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-oriented
• Strong troubleshooting and analytical skills EDUCATION, EXPERIENCE, & KNOWLEDGE:
• Bachelor level degree or equivalent work experience
• Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
• Understanding of Manufacturing Operations
• Proven success in ERP software project implementation and deployment across multi-business verticals WORK ENVIRONMENT/PHYSICAL DEMANDS:
• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS:
• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle LOCATION : We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.

Benefits

Competitive salary Relaxed Company Culture Value Recognition and Rewards 9 paid holidays Generous Vacation Allowance Health/Dental/Vision Insurance Life Insurance and LT/ST Disability Birthday Paid time off Company 401K Company laptop & Cell Phone Team Outings & Events Weekly Company Meals Flexible Work/Life Balance Valued