Customer Claims Specialist

At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service. We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move.

Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.” What You’ll Do

• Own the end-to-end damage claims process from intake to resolution
• Communicate directly with customers via phone and email to gather details and explain outcomes
• Investigate claims by reviewing photos, mover reports, item values, and condition notes
• Apply logical reasoning and fair compensation standards using our proprietary tools and guides
• Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement
• Track all cases in our internal Claims & Damage Tracker
• Proactively follow up with customers to ensure satisfaction and provide closure
• Represent BBM’s values in every interaction — calm, clear, and solutions-focused What Success Looks Like
• Fast, fair resolutions that turn a frustrating situation into a positive one
• Satisfied customers who feel heard, respected, and taken care of
• Strong internal documentation and clear, efficient workflows
• Balanced outcomes that protect both customer relationships and company resources You’re a Great Fit If You:
• Have 2+ years of experience in customer service, claims resolution, or logistics support
• Are a confident communicator who can de-escalate conflict and build trust quickly
• Think like a detective — curious, thorough, and calm under pressure
• Know how to balance empathy with fairness — and can “hold the line” when needed
• Prefer a phone call to endless emails and believe in proactive communication
• Are comfortable navigating spreadsheets, photo evidence, and CRM tools
• Take pride in turning a tough moment into a great customer service story Bonus Points For:
• Experience in the moving industry, insurance claims, or household goods logistics
• Familiarity with depreciation, item valuation, or repair coordination
• A natural ability to ask the right questions, read between the lines, and make smart calls
• An obsession with organization and clean recordkeeping Why Work With Us
• A high-integrity, fast-growing company where doing the right thing isn’t optional
• Competitive pay and room for growth
• Full training on our claims philosophy, resolution tools, and service standards
• A supportive team that’s passionate about being the best in the business
• A chance to make a real impact — not just process tickets