Trainer, Clinical Operations

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be. At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over. Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you. Location: Massachusetts Travel: Approximately 50% within the region We are seeking a Clinical Operations Trainer with a strong Medical Assistant background to support our Massachusetts practices.

This role is ideal for an experienced Medical Assistant who understands the pace and demands of a busy medical practice and has a passion for teaching, coaching, and helping clinical teams succeed. As a member of the Clinical Operations Training team, you will support the onboarding, training, and ongoing development of Medical Assistants and other clinical team members across the Massachusetts market.

You will provide hands-on training and “at-the-elbow” support to help team members learn and consistently apply clinical workflows, operational processes, EMR functionality, and patient-care standards. You will also partner with practice managers, clinical and operational leaders, Learning & Development, and subject matter experts to identify training needs and support consistent clinical practices across the region.

What You’ll Do Deliver hands-on, virtual, and in-person training for Medical Assistants and other clinical team members . Support role-based onboarding and training for newly hired Medical Assistants. Provide ongoing coaching and support to new team members as they become comfortable and productive in their roles. Provide “at-the-elbow” support in practices to reinforce clinical workflows, operational processes, EMR use, and patient-care standards.

Help Medical Assistants develop the skills necessary to support efficient patient flow, clinical teamwork, and a positive patient experience . Assess individual and practice-level training needs and identify opportunities for additional education and coaching. Partner with practice managers, clinical leaders, Learning & Development, and subject matter experts to ensure training reflects current workflows, policies, procedures, and standards.

Support newly acquired and integrating practices by assessing training needs and helping develop and implement practice-specific training plans. Facilitate training related to clinical workflows, EMR functionality, new technology, operational initiatives, and process changes. Develop and maintain training materials, including presentations, facilitator guides, job aids, practical exercises, and other training resources.

Evaluate training effectiveness through feedback, observations, reporting, and available performance metrics. Adapt training and coaching approaches based on the needs, experience, and learning styles of individual team members. Build strong relationships with clinical and non-clinical teams and serve as a trusted resource for clinical operations and workflow questions.

Collaborate with regional training teams and Learning & Development partners to continuously improve onboarding and training programs. Model professionalism, accountability, adaptability, and a patient-centered approach in every interaction. Manage multiple training initiatives and priorities across practices within the Massachusetts market.

What We’re Looking For 3+ years of Medical Assistant or comparable hands-on clinical practice experience strongly preferred. Previous experience training, onboarding, precepting, mentoring, or coaching Medical Assistants or other clinical staff strongly preferred . Strong understanding of Medical Assistant responsibilities, clinical workflows, and day-to-day ambulatory or primary care practice operations.

Minimum of 3 years of EMR experience; Athena experience strongly preferred . Experience supporting efficient patient flow and standardized clinical workflows. Ability to confidently facilitate both in-person and virtual training. Strong coaching skills with the ability to provide clear, constructive, and actionable feedback.

Ability to assess individual learning needs and adjust the training approach to help team members become confident and productive in their roles. Ability to build effective working relationships with Medical Assistants, providers, practice managers, and clinical and operational leaders. Excellent verbal, written, presentation, and interpersonal communication skills.

Strong organizational and time-management skills with the ability to manage multiple priorities. Comfortable working independently while collaborating across clinical, operational, and Learning & Development teams. Flexible and adaptable with the ability to work effectively in a fast-paced and changing healthcare environment.

Strong attention to detail, problem-solving skills, and personal accountability. Proficiency with Microsoft Office and standard business technology.

Education

& Experience Bachelor’s degree in healthcare, organizational development, business, education, or a related field preferred; relevant clinical and training experience may be considered in lieu of a degree . Medical Assistant education, certification, and/or significant hands-on MA experience preferred. Experience supporting Medical Assistant onboarding and clinical training strongly preferred .

Practice integration or onboarding experience preferred. Experience developing or delivering role-based clinical training preferred. Adult learning, instructional design, or curriculum development experience is a plus. Travel This position is based in Massachusetts and requires approximately 50% travel to practices and other locations within the region.

Candidates should be comfortable traveling between practices and providing hands-on support within the clinical environment. Who Will Thrive in This Role You may be a great fit if you are an experienced Medical Assistant who naturally becomes the person others turn to for guidance. You enjoy training new MAs, explaining the “why” behind a workflow, demonstrating best practices, troubleshooting challenges in real time, and helping a busy clinical team work more effectively.

You bring both hands-on clinical credibility and a trainer’s mindset . You can step into a practice, establish trust with Medical Assistants, providers, and practice leaders, identify where additional support is needed, and translate training into practical skills that team members can apply throughout the workday. Why You Will Love Working Here We take care of our team so they can take care of patients.

Benefits

Medical, dental, and vision coverage Company funded HSA + exclusive healthcare discounts 401(k) with company match Company paid life insurance Flexible time off + Vacation Exchange Program Medical Assistant Certification Reimbursement What We Value Trust. Ownership (Together). Compassion. Relentless Progress . These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.