Senior IT Generalist

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment. As Senior IT Generalist, You Will… Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results Interpret and validate technical issues, test solutions, follow-up and escalate when necessary Solve complex problems in a technical service-oriented environment Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems Ensure workstations are functional (computer hardware peripherals/components) Troubleshoot/report specific line of business program issues (Logical Agent/Live.

Person/third-party applications) Verify application results, conduct system audits Be accountable for tracking and organization of physical hardware and other IT assets Develop and manage organizational and IT standards Maintain cleanliness and organization of the IT department and stations Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components Interpret service delivery key metrics to problem solve Verify application results by conducting system audits of technologies implemented Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures Maintain quality service by establishing and enforcing organization standards Provide support for the entire IT department and company as needed As Senior IT Generalist, You Have… Post-secondary or completion of post-secondary schooling preferred Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage Adaptability to learn a variety of software programs Strong analytical and problem-solving skills The ability to multitask and self-manage your work day is crucial The ability to work in a fast paced and time sensitive environment The ability to lift 50LBs Excellent time and project management skills Fluent English language skills with the ability to communicate with customer relations & presentation skills The ability to work flexible hours, including weekends and Public Holidays if required, with an ‘on-standby’ basis during critical business periods