Technical Specialist (End point central)

Key Responsibilities

Implementation & Deployment Install, configure, and upgrade Manage. Engine Endpoint Central (On-Prem / Cloud) Perform agent deployment across Windows, macOS, and Linux endpoints Configure Distribution Servers, Secure Gateway, and network segmentation support Integrate Endpoint Central with Active Directory, Azure AD, and LDAP ?

Operational Support Day-to-day monitoring and management of endpoints Patch management for OS and third-party applications Software deployment, license management, and compliance tracking Remote troubleshooting and user support via Endpoint Central tools Endpoint security policy enforcement (USB control, browser security, device control) ?

Automation & Configuration Configure automation policies, schedules, and workflows Create and manage deployment policies Script-based automation using Power. Shell / Batch / Shell scripts Endpoint health monitoring and alerting ? Reporting & Documentation Generate operational and compliance reports Maintain SOPs, run books, and implementation documents Prepare dashboards for management review Provide POC and demo support when required ?

Troubleshooting & Escalation Resolve agent communication and patch failure issues Analyse logs and provide RCA for incidents Coordinate with Manage. Engine support for product-related escalations Handle L1/L2/L3 tickets as per SLA Requirements Required Skills & Qualifications: Education Bachelor’s degree in IT, Computer Science, or equivalent experience ?

️ Technical Skills Certified Manage. Engine Endpoint Central Implementation Expert Strong hands-on experience with Manage. Engine Endpoint Central Windows OS administration (Windows 10/11, Server)/ Linux Basic understanding of macOS and Linux endpoints Active Directory Patch Management & Software Deployment concepts Networking basics (LAN/WAN, firewall, ports)