HRSN Operations Coordinator

Title: HRSN Operations Coordinator Position Type: Limited Duration – Part Time Salary: $18.91-$21.07/hr. (starting) Schedule: Wednesdays, 8:30am-5:00pm; Thursdays, 8:30am-5:00pm; Tuesdays as needed/flexible, up to 4 hours per day. Total 16-20 hours per week. This position is eligible for a 5% bilingual differential if the successful candidate meets the Food Share standard on an oral proficiency exam.

**This position is Open Until Filled – Applications will be reviewed as they are received. For immediate consideration, apply by Friday, November 6th! This is a limited duration position, with an end date planned for June 30th, 2027. There is the potential to extend or become a regular position, dependent on funding availability.

Summary of Role: The HRSN Operations Coordinator supports and coordinates distribution of food resources to Oregon Health Plan (OHP) members that qualify for the HRSN Nutrition Program. This position will coordinate ordering, preparation, distribution and delivery of food product, engage with clients and coordinate and train volunteers that support their work.

You Are… An effective collaborator. You have worked with diverse groups and on dispersed teams, and you can operate in complex situations. You can quickly engage and gain trust from colleagues and are known for being supportive. A problem solver. You approach problems with curiosity and a solutions-oriented mindset. You can adapt to changing conditions and unexpected challenges and can address problems as they arise.

Committed to diversity, equity, and inclusion. You want all people you work with to have a sense of belonging and you’re passionate about serving the community with dignity and respect for all. Outgoing and love working with people. You have excellent people skills and a commitment to providing great customer service.

You love the idea of building a volunteer team.

Your responsibilities

as the HRSN Operations Coordinator will include: Works collaboratively and supportively with the Community Health Programs Coordinator to successfully coordinate Fruit and Vegetable and Pantry Stocking HRSN Nutrition Benefits. Ensure boxes are packed accurately and delivered to clients on a weekly basis, based on eligible client numbers and nutritional requirements provided by the Community Health Programs Coordinator.

Leads the operational side of the HRSN program. Coordinates volunteer distributions of Fruit and Vegetable Boxes and Pantry Stocking Food Boxes to up to 200 clients on a weekly basis. Organizes, trains and supports volunteer delivery drivers that deliver food boxes. Conducts home deliveries as needed when short on volunteers.

Collaborates with Community Health Programs Coordinator and Volunteer Manager in volunteer recruiting. Produces weekly volunteer route sheets. Ensure route sheet accuracy and explain route changes to volunteers. Accurately tracks volunteer, client and delivery information in Excel spreadsheets. Tracks and manages HRSN food inventory.

Utilize FIFO practices and follow all applicable food safety requirements. Report inventory levels to Community Health Programs Coordinator regularly. Pull inventory and prep box packing spaces according to weekly packing list. Stage, label and prep boxes for weekly volunteer distributions. Answer phone calls, emails and texts from clients.

Answer basic program questions (existing clients only). Make reminder calls and other customer service calls as needed. Ensures excellent and equitable customer service and creates an environment of respect and dignity for all clients. May assist with food box distribution at remote pick up locations, including locations in Woodburn and Silverton.

May transport food using a refrigerated box truck or van to sites, as needed. Delivers food to homes of home delivery clients, as needed. Understands and follows all applicable programs of Oregon Administrative Rules (OARs) and HRSN/PacificSource policies and procedures. Ensures adherence to all applicable food safety, confidentiality and civil rights policies and guidelines.

Ensure volunteers are meeting all training standards regarding food safety, civil rights, and customer service. Assists with food distribution during the event of a natural disaster or emergency.** Other duties as assigned About Marion Polk Food Share We are the regional food bank bringing people together to end hunger and its root causes in Marion and Polk Counties.

Support from our local community makes it possible for the Food Share to collect and distribute nutritious food for children, adults, and seniors through more than 70 partner programs, including food pantries, meal sites and home-delivered meals and to carry out programs to address the root causes of hunger. At the Food Share, our commitment is to:

• Treat all people as our neighbor.
• Encourage creativity and be willing to take risks.
• Listen first and seek to understand.
• Focus on shared goals.
• Celebrate diversity, ensure dignity, and act equitably. Job Conditions: Work may be performed at a workstation, in a warehouse environment, at partner food pantry locations and at food distribution locations (such as parking lots, schools, farms and other locations). Work may be performed standing, kneeling or bending for prolonged periods of time. May include frequent driving for up to 1 hour each way. Work may be performed outside in all weather or in a warehouse environment. Will frequently lift, move and carry objects in excess of 50 pounds and push and pull loads up to or exceeding 1,500 pounds on carts and pallet jacks. Work is subject to varying indoor and outdoor temperatures and road and walkway surface in all seasons. Hybrid/remote/onsite requirements: This position is not eligible for remote work/work at home. The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies. More on Compensation. The Food Share provides all employees with the following benefits:
• Competitive pay
• 12 paid holidays each year
• Earned vacation and sick leave
• Employee Assistance Program
• 401K retirement contributions To perform this job successfully, an individual must be able to perform each essential function and physical demand satisfactorily with or without a reasonable accommodation. EOE. All candidates will need: Knowledge of food safety and safe food handling procedures or willing to learn. Able to work with volunteers, staff, and community partners as part of a team. Able to work well under pressure with frequent interruptions and shifting priorities and exercise sound judgement daily. Able to operate a pallet jack or willing to learn. Able to drive a large, refrigerated box truck or willing to learn. Able to lift up to 50-plus pounds repetitively and perform work while seating or standing for a prolonged period of time. Ability to push/pull loads up to 1,500-plus pounds on carts and pallet jacks. Must pass pre-employment drug screen (excluding THC) and full background check, including eligibility to work with vulnerable populations. Must pass driving record check and be insurable through Marion-Polk Food Share’s vehicle insurance policy. The most competitive / strongest candidates will possess a combination of the following background, skills, experience, and knowledge. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed. At least 2 years of relevant work experience, which could include nonprofit work, social services, volunteer management, customer service, food service, warehouse work, or other related experience. Experience working effectively with a diverse group people, including people experiencing poverty and crisis, culturally diverse communities and non-English speakers. Basic proficiency in Microsoft Office Suite, required. Must possess current driver’s license, maintain insurability under MPFS auto insurance, and be willing to drive to multiple sites, daily, sometimes using a personal vehicle. Mileage reimbursement provided. Must be willing to learn and comfortable with driving a variety of vehicles including cargo vans and refrigerated box trucks. Must pass pre-employment drug screen (excluding THC) and full background check, including driving record check. Must have or be willing to obtain a Food Handler’s Card or ServSafe Certification. Spanish language skills are preferred. Experience in food service, food retail or warehouse work is a plus. Commitment to engagement in diversity, equity, and inclusion work Care and concern about food-insecurity in our community and a desire to make a difference.