Vice President, Workforce Management - AAPAC Region

Transcom is looking for talented individuals like you to join our awesome team! Be the next Vice President, Workforce Management for our Transcom AAPAC Region . Join our Transcom Family as a Vice President, Workforce Management Provides overall leadership and strategic direction for Workforce Management across AAPAC, supporting Operations in North America (US and Canada), Colombia, Asia Pacific, and India.

Leads the regional WFM organization across all levels, with WFM Directors reporting directly to the Chief Executive Officer (AAPAC Region). Accountable for establishing a consistent regional WFM strategy, operating model, governance, and performance standards, while transforming how the organization plans and deploys its workforce.

The role is expected to challenge traditional workforce assumptions and leverage AI, advanced analytics, technology, and innovative workforce models to improve productivity, optimize labor costs, protect margins, strengthen operational performance, and create competitive advantage.

Essential Duties

& Responsibilities: Define and lead Transcom’s Workforce Management strategy, ensuring workforce capacity, client demand, operational performance, employee experience, and financial objectives are effectively balanced across the business. Provide executive leadership and strategic direction across forecasting, capacity planning, scheduling, real-time management, workforce analytics, labor optimization, and workforce technology.

Partner closely with Operations, Finance, HR, Talent Acquisition, Commercial, and Client Services to ensure Transcom has the right people, in the right place, at the right time, with the right skills and at the right cost to deliver client commitments and business objectives. Own overall WFM performance across a complex, multi-country, multi-site, multi-client, and multi-platform environment, ensuring workforce strategies support client KPIs, operational performance, revenue, productivity, and margin objectives.

Serve as the senior WFM advisor to executive leadership, translating workforce data and intelligence into clear recommendations on capacity, demand, productivity, labor cost, investment decisions, and operational risk. Establish and govern consistent WFM methodologies, standards, operating rhythms, controls, and performance expectations across countries, sites, accounts, and delivery models, while allowing appropriate flexibility for client and market requirements.

Translate business growth plans, client forecasts, pipeline opportunities, and commercial commitments into forward-looking workforce strategies, capacity plans, hiring requirements, and workforce investment decisions. Own short-, medium-, and long-term forecasting and capacity planning, ensuring early identification of potential overstaffing, understaffing, skill gaps, capacity constraints, and other workforce risks.

Drive disciplined management of schedule efficiency and adherence, shrinkage, utilization, occupancy, overtime, productivity, and labor costs, ensuring appropriate corrective action and continuous improvement. Leverage AI, automation, predictive analytics, and workforce technology to improve forecasting accuracy, scenario planning, scheduling, workforce optimization, decision-making, and productivity while reducing manual effort.