Regional Delivery Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers.

Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group. Were Hiring! Regional Delivery Manager – Maidstone. Salary - £40000-£45000 plus Car allowance. Lead. Inspire. Deliver Excellence. We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions.

As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery.

If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager: Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.

Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency. Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.

Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity. Driving courier performance through your team to ensure success in a 7-day operation. Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.

Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers. Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.

Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team. Still interested? Great News! We are looking for: Current UK Driving Licence. Proven ability to coach, support, and motivate teams. Strong problem-solving skills and ability to plan effective contingencies.

Previous success in leading agile, high-performing teams. Knowledge of the self-employed courier model. Experience of setting and managing a budget. Confident negotiator with adaptable communication style. Everyone Belongs at Evri Group We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Committed Employer , a Silver-accredited Inclusive Employer , and through our partnership with Scope , we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so.

Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.