Appway Developer & Support – Client Lifecycle Management (CLM/KYC)

Mission At UBP, you will join the CLM (Client Lifecycle Management) team to operate, stabilize, and enhance Appway workflows (onboarding, KYC reviews, remediations). The role is primarily focused on Level 2/Level 3 support and run activities (80%), with a development/engineering component (20%) for fixes, minor enhancements, and industrialization.

The mission is to ensure the availability, performance, and compliance of Appway CLM solutions while delivering targeted improvements and securing multi-environment deployments. Main responsibilities Support & Run (80%) Provide L2/L3 application support: triage, diagnosis, incident/problem resolution, and coordination with the vendor/integrators.

Monitor workflow health: SLAs, queues, jobs, logs; set up and maintain dashboards and alerts. Conduct root cause analyses (RCA) and define/implement preventive and corrective actions. Manage releases and package promotion (CAB, validations, smoke tests, rollback plans). Document operating procedures, runbooks, a Known Error Database, and user guides.

Participate in on-call/extended hours as scheduled; ensure incident communications (IT/Business) and reporting. Optimize stability and performance: housekeeping, capacity management, tuning, error handling, and resilience. Ensure operational compliance (traceability, auditability, data protection, banking secrecy). Development & Engineering (20%) Design and deliver fixes and minor enhancements on Appway (FNZ Studio): business rules, UI, connectors, mappings.

Integrate/invoke REST/SOAP services, manage JSON/XML schemas and data transformation. Contribute to industrialization: CI/CD scripts/pipelines, packaging, recurring automations. Perform unit/integration testing, code reviews, and produce technical documentation (light HLD/LLD). Advise on CLM process design and Appway implementation best practices.

Governance & Collaboration Work closely with business and development teams. Participate in Agile ceremonies (backlog, planning, reviews, retrospectives) with a strong quality-of-service focus. Train and support key users; contribute to adoption and continuous improvement.

Your Profile

Technical Proven mastery of Appway/FNZ Studio in support/run and packaging/deployment contexts. Application integration: REST/SOAP APIs, JSON/XML. Observability and SRE: logging, metrics, tracing, alerting; ability to read/interpret Appway logs. CI/CD and version control (Git, pipelines), multi-environment management.

Knowledge of banking ecosystems is a plus: core banking, screening (sanctions/PEP/adverse media), ECM/archiving, IAM/SSO. Functional Solid banking background (private banking/wealth management preferred). Proven experience in CLM/KYC operations: onboarding, periodic reviews, remediations; FATCA/CRS is a plus. AML/KYC knowledge: risk scoring, due diligence, evidence, and auditability.

Ability to translate business incidents into technical hypotheses and action plans. Soft Skills Service-oriented mindset, responsiveness, and clear communication with IT and Business. Rigor, autonomy, prioritization, and composure in incident situations. Analytical mindset, quality focus, and drive for continuous improvement.

Profile 5+ years with Appway/FNZ Studio, with a strong L2/L3 support component in a banking environment. Higher education degree in Computer Science or equivalent; Appway/FNZ certifications are a plus. Agile practice. Languages: fluent English required; French is an asset. Others Swiss Residence mandatory Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility

• Compliance with regulations and internal directives