Web Content Specialist

Level: Journeyman Location: Mc. Lean, VA / Washington, DC (onsite and offsite support as authorized by the customer). Clearance: Unclassified / Low Risk, Non-Sensitive Education: Bachelor’s Degree in English, Communications, Marketing, Business, or a related discipline. Outcomes:

• The successful candidate is expected to accomplish the following outcomes in the first year on the position:
• Deliver accurate, high-quality, accessible, and timely products and services that meet FHWA requirements and support positive Government performance feedback.
• Identify and resolve quality, coordination, schedule, or technical issues early enough to prevent customer or mission impact.

Responsibilities

The Web Content Specialist performs the Web Content Writer/Editorial Specialist and Trainer function, combining writing, editing, content management, quality control, training, and website/intranet publishing support. Specific responsibilities include but are not limited to:

• Write, edit, proofread, and quality-control web content, documentation, outreach materials, process guidance, and training products.
• Use approved content management systems to upload, maintain, update, and post content on agency websites and intranets.
• Optimize text for search, readability, and user experience while ensuring Section 508 accessibility compliance.
• Coordinate quarterly certification processes to confirm agency web information remains current and accurate.
• Use graphic applications to crop, recolor, resize, and prepare web images, including appropriate alternative text.
• Develop and deliver staff training, presentations, job aids, and process or procedure guidance related to web content management.
• Correct broken links, formatting issues, stale content, and other web-quality defects and provide feedback on site organization and navigation.

Qualifications

• Bachelor’s Degree in English, Communications, Marketing, Business, or a related discipline.
• 5–7 years of experience in web content management, with at least 3 years within the last 5 years.
• Experience writing and editing web content, documentation, and effective training materials.
• Experience using content management systems to upload, maintain, and publish web and intranet content.
• Working knowledge of SEO, Federal Section 508 accessibility requirements, and web quality control.
• Ability to prepare and present outreach training and coordinate content-management processes and procedures. The following qualifications are desired:
• Transportation experience, especially highway or surface transportation.
• Experience with Drupal, Google Sites, SharePoint, Gov. Delivery, or comparable Federal platforms.
• Experience with database content administration and Federal web governance. Travel: Travel may be required to attend customer meetings, program reviews, stakeholder engagements, training events, conferences, production activities, or mission-related activities as directed.