Network Support Executive

Resolve guest Wi-Fi login and internet connectivity issues.

• Assist guests in connecting to the hotel network and perform MAC address binding whenever required.
• Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas.
• Identify weak signal zones and escalate them to the NOC team for resolution.
• Monitor ISP links and report network outages promptly.
• Maintain daily logs of customer complaints, resolutions, and network activities.
• Coordinate with the IT Manager and NOC for issue resolution and preventive maintenance.
• Perform software updates on network devices whenever applicable.
• Review and validate manually added devices on a monthly basis and coordinate with the NOC for system cleanup.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field.
• 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support.
• Freshers with strong networking knowledge may also be considered.
• Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting.
• Good communication, customer service, and problem-solving skills.
• Willingness to work in shifts and support hotel operations.