Call center agent

We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers. Answer incoming calls and respond to customers via phone, social media & emails; Provide customers with the organization’s service and product information; Research, identify, and resolve customer complaints in coherence with the company’s standards; Route calls to appropriate resources in order to provide excellent customer service to customers; Complete call logs and reports; Identify, escalate priority issues and report to the high-level management; Manage large amounts of inbound and outbound calls in a timely manner; Follow communication “scripts” when handling different topics; Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives; Build sustainable relationships and engage customers by taking the extra mile; Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures; Perform other related duties as assigned.

Requirements

Very good data entry and typing skills; Excellent knowledge of Armenian, English and Russian Excellent listening, verbal, and written communication skills; Ability to handle stressful situations appropriately; Experience in a relevant field will be considered a plus Customer service orientated & attention to details; Able to work independently and in a team; Accurate and responsible.