Communications Coordinator

Job Description Position Title: Communications Coordinator Department: Communications Supervisor: Manager, Promotions Classification: Union Grade : Band 6 Remuneration: $57,785.35 Employment Type: Full-Time, Permanent JOB SUMMARY : The Communications Coordinator manages the daily content operations, publishing, and messaging across the University Students’ Council (USC) mobile app and primary web platforms.

Reporting to the Manager, Promotions, this role ensures digital channels remain accurate, engaging, accessible, and aligned with USC brand standards. Serving as a key bridge between internal teams and digital audiences, the Coordinator collaborates with USC departments to gather information, monitor user feedback, and optimize the overall student digital experience.

DUTIES AND RESPONSIBILITIES

Operational Execute daily publishing, copyediting, asset formatting, and layout updates for USC websites and app content consoles. Perform frequent content audits to maintain information accuracy across event calendars, service descriptions, spaces information and campus resources. Collaborate with the Manager, Brand Experience to schedule push notifications, home-screen features, and targeted digital campaigns.

Monitor app performance and user feedback channels, troubleshooting functional or content issues directly with external developers or internal technical contacts. Track and compile digital performance metrics (e.g., app user retention, click-through rates, website pageviews) to inform future campaign strategies. Customer Service Serve as the first point of contact for student app inquiries and user feedback, delivering timely, helpful responses.

Under the direction of Manager, Promotions, liaise with other USC Managers, Staff, and Executives to ensure requests of the department are being met. Manage USC Rewards prize inventory, fulfillment, and user communications, ensuring seamless prize delivery and an engaging app experience. Department Support At the direction of the Manager, Promotions, create graphics for the USC app At the direction of the Senior Manager, Communications, help triage communication campaign requests and liaise with internal and external stakeholders on content feedback.

Other Duties as Assigned by Management. QUALIFICATIONS: Knowledge, Skills and Abilities: Knowledge of working with content management systems (e.g., WordPress) and experience with app content portals/consoles. Familiarity with web accessibility guidelines and basic HTML/CSS understanding (no heavy coding required). Strategic understanding of digital marketing funnels and user retention tactics for web and mobile platforms is an asset.

An understanding of how to manage competing priorities, work across timelines, and ensure nothing falls through the cracks. Comfortable interpreting campaign reports and dashboards to understand performance and identify trends. Curious, adaptable, and energized by a dynamic environment where priorities can evolve. Takes ownership of work and looks for opportunities to improve processes.

Can build strong working relationships with colleagues, partners, and stakeholders, communicating clearly and confidently with a range of audiences. Exceptional ability to write clear, engaging, and action-oriented short-form copy designed for small mobile screens (e.g., push notifications, app banners, feature cards, and alert banners).

Adaptability to new developments and projects. Ability and willingness to take direction/constructive criticism. Knowledge, training or experience in graphic design is an asset. Knowledge of Western University and the University Students’ Council is an asset.

Education

Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, Digital Media, or equivalent experience. Experience 1-3 years experience in digital communications, content management, or multi-channel marketing Education and Experience may be combined during consideration. KEY RELATIONSHIPS INTERNAL Manager, Promotions Department Managers USC Staff USC Exec USC Coordinators Student Body EXTERNAL Community Partners Western University WORKING CONDITIONS Frequent sitting at a computer and occasional light lifting.

Evening and weekend work will be required on occasion however the core working hours are Monday–Friday from 9:00am–5:00pm. Hours may be adjusted based on the needs of the department. Required to work some nights and weekends to provide onsite/real-time content and event-support updates. This position is required to work in person in the office.

ADDITIONAL BENEFITS Transportation Allowance Competitive Health and Dental benefits Extensive Mental Health Coverage Wellness Allowance Group Pension/RRSP Professional Development Allowance Education Allowance for Candidate (Includes Family Members) Flexible Health Spending Account In-Office Gym Facilities About University Students' Council at Western University The University Students' Council (USC) is an organization led by students to serve the undergraduate population of Western University.

In addition to being one of the largest student governments in Canada, the USC is an multi-million dollar not-for-profit that works every day to create, support, and enhance the student experience on campus. We advocate for student concerns, run the clubs system and other student services, organize hundreds of events, serve some of the best food on campus at The Spoke and The Wave, offer employment and leadership opportunities, and so much more.

Everything we do is by students, for students, because we believe that students have the power to change the world.