Quality Manager

Position Summary

The Quality Manager is responsible for Quality Control and Quality Assurance functions and ensures the manufacturing processes and Business and Quality Management System processes are adhered to. These processes include but are not limited to receiving inspection, in-process inspection, final inspection, first article inspection (FAI), internal auditing, CAPA and feedback to management.

The Quality Manager is detail oriented, reliable, and committed to continuous improvement and teamwork. This position is senior to the Quality Supervisor position and oversees all Quality Control and Quality Assurance functions and processes for the site. This position focuses on process improvement, direct collaboration with the customer and related requirements, supporting internal and external audits and data collection and reporting.

Essential Functions

Improvement Reviews specifications, standards and/or test plans of customer designs, and reports feedback to operational management. Reviews, implements, and follows up with corrective action requests derived from customer complaints, customer returns, and/or actions as assigned. Develops and implements written work instructions, forms and other controlled documents.

Leads audits to ensure customer, industry and local and company-wide compliance with specified standards. Teamwork and Communication Leads and manages the local Quality team on daily activities, including the verification of outputs and scheduled activities such as inspection records and monitoring/testing requirements.

Provides feedback to management, production and engineering departments, as applicable, regarding risks, non-conformances or continuous improvement opportunities in the manufacturing and supporting processes. Collaborate with various departments and processes on workforce development opportunities based on customer feedback, data analysis or as instructed by management.

Analysis and Review Reviews customer deliverables for accuracy and completeness such as FAIR’s, CAR’s, etc. Inspect products or processes with specialized tools. This may include weighing or measuring finished products, assessing moisture content of wood, visually inspecting workmanship and/or gauging product reliability.

Uses software/MS tools to track, communicate and improve quality data and assists in delivery of reports to management. Monitors the ongoing sustainability of the QBMS. Other tasks as directed by management. Reviews ISO 9001 requirements and ensures all supporting processes are sustained and implemented including calibration, CAPA and management review.