Program Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Administrator is a support-focused role that works alongside Program Managers and cross functional teams to ensure the smooth execution of manufacturing programs.

While a Program Manager is responsible for high -level program oversight, the Program Administrator focuses on administrative, operational, and logistical that help the program run efficiently and drive customer success. The position involves detailed coordination, communication, documentation, and tracking of the various aspects of the program.

This role supports program managers, cross-functional teams, and, increasingly, customers to ensure seamless execution and delivery of manufacturing programs.

DUTIES AND RESPONSIBILITIES

• Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible for stakeholders.
• Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation.
• Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer.
• Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery.
• Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed.
• Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow.
• Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking.
• Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance, providing insights for decision-making.
• Tracks resolution of production delays or defects, ensuring follow-ups are completed to maintain program progress.
• Documents and improves internal processes to enhance manufacturing support program execution.
• Supports the program manager in resolving operational issues, tracking open items, and implementing process improvements.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

Education

and Required Experience

• Associate degree or equivalent combination of education and experience
• Accumulated 1-2 years of hands-on experience in an operations support, customer service or administrative role.
• Experience with an Enterprise Resource Planning System such as Oracle or similar systems is an asset. SKILLS REQUIRED:
• Must be highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
• Attention to detail is crucial, particularly when it comes to managing documents, schedules, and tracking project data.
• Strong verbal and written English communication skills are necessary for collaborating with cross-functional teams and customers. The role requires frequent updates, coordination, and sometimes negotiation to ensure smooth program execution.
• Basic to intermediate proficiency with MS Office (Excel and PowerPoint)
• A general understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly (PCBA), component sourcing) is beneficial to communicate effectively with technical teams.
• Familiarity with supply chain management, logistics, or procurement processes is an asset. In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $22.00- $32.00 per hour; a shift differential may also be provided depending on the work hours. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Creation Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team. If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially. Canada: Title for the position will be in accordance with applicable national and local laws.