Customer Success Representative

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Thank you! NOTICE: For Privacy Policy please review here Job Responsibilities: The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions. The following is a non-exhaustive list of responsibilities and areas of ownership of; Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels Actively support our global business development Provides key marketing research and identified new business development opportunities Manage data for new and prospective clients in Salesforce.

com (CRM) Developed & manage client engagement strategies Assist implementing strategic approaches towards new key accounts/clients Creating monthly reports on all sales created through CSR's efforts What this looks like: Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers Effectively manage large amounts of incoming calls Identify and assess customer’s requirements and facilitate appropriately Build sustainable relationships with clients and the BDM Provide accurate, valid and complete information by using the right methods/tools Meet personal/team targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Respond to all client queries Review or make changes to customer accounts Record details of customer contacts and actions taken Review and select standard responses for answers or solutions Escalate queries or quotes when needed Identify new prospects within current clients Clean/Update up old data within the CRM Additional Job Details: REQUIREMENTS 2-4 years of sales and/or account management experience Bachelor’s Degree required KEY COMPETENCIES REQUIRED FOR THIS ROLE Microsoft Office Salesforce experience Results oriented