Job description
We offer: KION Group is the largest and fastest growing in its industry company that requires modern and advanced IT solutions and support. To strengthen KION’s Business Strategy and KION Group IT capabilities, the new IT Service Hub is being created in Guadalupe Mexico as part of KION Business Services. The goal is to build up a team of highly qualified IT talents who, by becoming an integral part of the KION Group IT organization, will expand its capabilities and will support comprehensive Business and IT transformations.
Service. Now Deveoper will be part of the Service. Now Platform Global Team responsible for the IT Service Management tools in KION Group IT. The person will take the responsibility as a key development team member for our Service. Now platform, having a significant contribution to the IT Services delivered by KION Group IT, as well as the development of newly created KION IT Service Hub in Guadalupe, Mexico.
Tasks and Qualifications: Job Description Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What You Will Do
Recommend, develop and maintain the Service. Now platform configuration & customized solutions for KION Group Translate business and technical requirements into design elements to achieve business objectives Support and drive development in alignment with the Service. Now architect and roadmap in line with the business strategy Being a technical support person of the Service.
Now platform and point of contact for Service. Now-related questions Drive development in alignment with platform governance and related processes Use case design and development in close cooperation with the business Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of Service.
Now in KION Group Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors Technology Stack, you will work with: Service. Now Platform- including but not limited to ITSM, CSM platform Integrations with data warehouses, SSO components, SAP for example but not limited to these areas What We Are Looking For: Experience in design and implementation of Service.
Now solutions ranging from IT solutions to CSM (Customer Service Management). Experience in non-IT products is an advantage (e.g. finance-related) About 5-8 years of IT/ITSM tool experience with more than 5 years in the role of Service. Now developer Proven knowledge of Service. Now integration across different enterprise platforms and middleware Experience in leading projects and teams leveraging global set-up Ability to recommend and advocate solutions to the business and manage stakeholder expectations At least 2 Certified Implementation Specialist (CIS) Certifications, Service.
Now Certified Technical Architect (CTA) is an advantage Working experience with ITIL and Agile project methodology Fluent English, written and spoken (German is a plus) #LI-EH1