Administrator, Parts Compliance

Job Purpose The purpose of this position is to facilitate adherence to quality processes throughout the PDC under the direction of MPA SCM Quality Manager of Supplier Inbound Parts Quality and the matrix management support of local PDC Manager of Operations. This will aid the continuous improvement of quality of services and product to reduce/eliminate quality incidents at the PDC and Dealers.

This will support achievement of Quality KPIs and improve both internal and external customer satisfaction. Key Accountabilities

• Inbound quality focus, PDC stock inspections, Supplier quality announcements, part defect/damage/wrong part Supplier claims submissions, inbound parts inspection flag audits, re-labels and re-pack requests, Supplier re-works, engine/transmission repair reports, engine core processing and inbound audits (50%).
• Stock inspection and quality announcement to achieve timely completion (20%).
• Participate in weekly network wide part compliance specialists’ meetings to review KPIs and discuss countermeasures for inbound quality improvement (10%).
• Participate in root cause analysis, implementation of countermeasures/audits including documentation of all improvement activities on TFT Smartsheet (10%).
• Participate in weekly PDC pending OS D KPI meetings to support achievement of pending OS D targets including quarterly review of supplier claim scorecard performance (10%). Key Performance Indicators
• Oversight of core returns.
• Maintain weekly engine and transmission reports.
• Prepare reports on activity, parts quality inspection results, vendor compliance, etc. as requested by the SCM Manager Supplier Inbound Part Quality.
• Participate in the investigation of PDC pending Non-Sale OS D Supplier claims for improvement.
• Assist Parts Help Desk and Parts Technical to resolve supplier concealed damages and wrong parts incidents.
• All other duties as assigned by management. Major Challenges and Key Decisions
• Parts Compliance Administrator must have a growth mindset, focused on quality process and quality improvement tools to continuously drive improvement.
• Capable of independently identifying problems in the course of performing the job functions, to resolve these issues with minimal supervision, and adhere to the established policies and procedures.
• Able to “think on their feet” during conversations with internal and external stakeholders to resolve issues. Work Schedule and Travel Requirements Work Schedule Monday
• Friday 7:00 am - 4:00 pm Travel Required No