Support engineer

Support Engineer Location: Denver, CO We are seeking a highly motivated and skilled Support Engineer to join our team in Denver, CO. The Support Engineer will be responsible for providing technical support to our customers and resolving their issues in a timely and efficient manner.

Responsibilities

Provide technical support to customers via phone, email, and chat Troubleshoot and resolve customer issues related to software, hardware, and network connectivity Document customer issues and resolutions in our ticketing system Collaborate with other teams to resolve complex issues Provide training and guidance to customers on how to use our products Stay up-to-date with the latest technologies and industry trends Requirements: Bachelor's degree in Computer Science or related field 2+ years of experience in technical support or related field Strong knowledge of Windows and Mac operating systems Experience with networking protocols and troubleshooting Excellent communication and customer service skills Ability to work independently and in a team environment If you are a self-starter who enjoys solving complex technical problems and providing excellent customer service, we encourage you to apply for this exciting opportunity.