Job description
We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.
Challenges that await you:
- Develop business and operational processes for the Postal direction
- Work deeply with the partners (we use several partners for postal deliveries)
- Design interfaces and solutions within internal systems
- Participate in team development
- Work with the backoffice system
- Design, document, and maintain operational regulations, workflows, and standards
- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
- Write clear and structured requirements for development teams
- Define tasks, track progress, and control delivery timelines
- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
- Monitor and improve key metrics related to delivery efficiency, productivity, and quality
- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
What makes you a great fit:
- Strong business mindset with hands-on experience in operational environments
- Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
- Experience collaborating with product analysts and translating insights into actionable changes
- Excellent communication skills — confident working with large operational teams and senior stakeholders
- Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
- High level of structure and organization — comfortable managing complex processes and multiple streams of work
- Experience in task decomposition, prioritization, and deadline control
- Ability to write clear, structured requirements and work effectively with engineering teams
- Strong stakeholder management and expectation-setting skills
- B2 or higher English level for effective communication with an international team
Your bonus skills:
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Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations
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Experience working in large operational organizations with significant frontline staff, such as:
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delivery services
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logistics or warehouses
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couriers or drivers (marketplaces, fintech, e-commerce)
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Experience or understanding of people management, motivation systems, or operational leadership
Our ways of working:**
Innovative Spirit:** A commitment to creativity and groundbreaking solutions
Honest Feedback: **valuing open, transparent communication
Supportive Team:** a strong, collaborative community
Celebrating Achievements: **recognizing our wins together
High-Tech Environment: **a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:**
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Relocation support** to Mexico with assistance for the employee and their family
Flexible work** from our offices or hybrid
Healthcare Coverage**
Education
Budget:** Language lessons, professional training and certifications
Wellness Budget:** Mental health and fitness activity reimbursements
Vacation policy:** 20 days of annual leave and paid sick leave