Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2018 and currently lead a team of six. Before becoming an agent with State Farm, I spent seven years as a team member, which gave me valuable experience and helped shape the customer-focused culture we’ve built today. Outside of work, I enjoy traveling, exploring new restaurants, working out, and prioritizing mental health and personal growth.

I’m passionate about educating customers and helping them make the best decisions for themselves and their families. My goal is to make insurance and financial conversations approachable, relatable, and genuinely helpful. I stay involved in the community through work with the Houston Food Bank, sponsorships for local dance teams, and hosting community events during our office anniversaries.

Building strong local relationships is something we care deeply about. Our agency offers a variety of sales incentives, including travel opportunities and flexible hours, along with a 401(k), health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in rewarding hard work while creating an environment where people can grow personally and professionally.

Our vision is to be the premier source for protection and wealth creation within the community. We strive to become the go-to resource through integrity, hard work, and outstanding customer service. I’m looking for someone who communicates effectively, genuinely cares about helping people, and wants to be part of a team that is focused on growth, relationships, and making a real impact.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.