Service Advisor

About South Central Truck & Bus South Central Truck and Bus is the sole South Australian distributor for the range of MACK Trucks, UD Trucks and Volvo Truck & Bus range of products. South Central Truck and Bus is a division of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience.

We have over 2,000 employees nationally and continue to grow, promoting from within and working with some of the best in the business. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.

Based in Wingfield in a modern premises. We have approximately 100 employees on site. We sell new and used trucks and buses and provide service and parts to our customers. Build your career with a respected, family-owned business. South Central Truck & Bus, part of the CMV Group, is seeking a customer-focused Service Advisor to be the first point of contact for our valued customers.

If you enjoy coordinating a busy workshop environment, managing customer expectations and delivering exceptional service, this is an opportunity to build a long-term career in the transport industry. Why You’ll Love Working With Us Above-award hourly rate plus overtime opportunities Ongoing training & development to grow your career Long-term stability with a family-owned business that invests in its people CMV Care driven by Sonder, including industry-leading 24/7 wellbeing, safety and support tools A workplace culture that values loyalty, teamwork, and collaboration About the Role As a Service Advisor, you will: Greet and assist customers in person and over the phone Accurately document repair orders and define work scope Identify customer needs and recommend suitable service options Manage bookings and liaise with technicians and service department Prepare quotes, process payments, and handle warranty claims Identifying opportunities to offer additional services and value-added solutions.

Managing customer expectations and resolving queries with professionalism and care. Maintaining accurate customer and vehicle records. What We’re Looking For Experience in automotive, transport or a service-based environment is preferred, but not essential Strong administrative, organisational and communication skills Confidence managing customer expectations and coordinating multiple jobs Someone who genuinely enjoys helping people and thrives on finding solutions A calm, practical approach in a fast-paced environment The ability to work independently and contribute positively to the team About Us: South Central Truck & Bus is the sole SA distributor for MACK, UD, and Volvo Truck & Bus.

As part of the CMV Group, we’ve been proudly Australian owned for over 92 years, employing 2,000+ staff nationwide. Our core values – Safety First, Can Do, Ask The Question, Do the Right Thing, and Mutual Respect – drive everything we do. If you’re a customer-focused professional looking to build a long-term career in the transport industry, we’d love to hear from you.

Click Apply to submit your resume and cover letter. By clicking Apply, you will be directed to the company’s careers system to create an account or sign in and complete your application. If you have the skills and experience necessary and want to become an important part of our successful team, then please click apply to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site. Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.