Manager Digital Services

The Digital Services Manager is responsible for the leadership, oversight, and ongoing development of the credit union's digital service operations. This position ensures the Digital Services team provides timely, accurate, and member-focused operational and technical support. The Digital Services Manager oversees digital fraud mitigation, escalated member and system issues, vendor relationships, user acceptance testing, digital releases, exception processing, and service performance.

This position collaborates with internal departments and third-party vendors to maintain secure, reliable, and user-friendly digital services while identifying opportunities to enhance the overall member experience.