Director of Operations

About the role

The Director of Operations is a strategic leader responsible for managing all aspects of the company's order fulfillment processes (D2C and B2B). The director’s primary goal is to ensure that all daily fulfillment activities including warehousing, inventory control and shipping are executed with excellence, efficiency and quality by 3PL global partners.

This role requires a results-driven leader with deep experience in 3PL warehouse management (domestic and international), D2C and B2B fulfillment, logistics and inventory management within the beauty or CPG industry. The director manages a small team. This role reports to the Vice President of Supply Chain and Operations.

What you'll do

3PL Management Manage day-to-day operations and performance across multiple 3PL warehouses (domestic and international), ensuring Serve as the main point of contact for 3PLs; lead weekly meetings, conduct QBRs. Drive cost savings initiatives with 3PLs (D2C freight, storage costs, kitting fees, etc.) Audit monthly invoices from 3PLs and request any adjustments.

Provide 3PLs with sales order and inbound receipt forecasts. Collaborate with 3PLs on continuous process improvements for receiving, packing, and returns. Work with internal and 3PL teams to implement automation and upgrade systems (ERP, WMS, EDI). Manage warehouse transitions and conduct RFQs for new 3PL implementations.

Inventory Management Oversee Inventory Control Manager who reconciles ERP inventory quantities with 3PL WMS inventory quantities on monthly basis. Ensure inventory accuracy and proper space utilization, stock rotation (FEFO) in 3PL locations. Manage cycle counts and physical inventory counts at 3PLs. Order Fulfillment Manage 2 Fulfillment Coordinators (D2C and B2B).

Work closely with Sales and Customer Service teams on managing and tracking sales orders. Provide order fulfillment updates to leadership and stakeholders – orders shipped month to date, open orders to be shipped. Partner with Finance and oversee month-end postings of sales orders. Logistics Oversee Logistics Manager who directs inbound and outbound shipments.

(Inbound includes finished goods to 3PLs, transfers among 3PLs, components to contract manufacturers, bulk to fillers.) Knowledge of compliance and documentation requirements for imports (components from overseas) and exports (shipments to international 2B customers). Conduct RFQs for freight forwarding partners (truck, air, ocean).

Manage and optimize shipping costs and carrier relationships.

Qualifications

10+ years of progressive experience in 3PL global warehousing and logistics, 5+ years of managing a team.

Education

Bachelor’s degree or equivalent experience. Continuous Improvement: Demonstrated ability to drive process and cost improvements at 3PLs. Communication: Excellent communication and interpersonal skills, with the ability to influence and engage at all organizational levels. Problem-solving: A strategic, analytical mindset and a proven track record of solving complex challenges.

Agility: Ability to thrive in a fast-paced, dynamic environment and adapt to change. Startup experience is a plus. Technical Skills: Proficiency with Excel, ERP, WMS, EDI and e-commerce systems. (MS Business Central and Power BI experience is a plus.) Ability to perform essential duties, with or without reasonable accommodation Ability to operate independently in a fast‑paced, ambiguous environment Strong self‑management, prioritization, and ownership of outcomes Proactive problem‑solving and clear, consistent communication Why Allies of Skin?

Competitive salary Comprehensive health, dental, and vision insurance Flexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday 401(k) plan with company match Exclusive product perks for Allies employees A collaborative, innovative, and inclusive company culture