ServiceNow Principal Lead

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.

5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work.

You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description Responsibilities

• Lead the design, development, and implementation of Service. Now solutions
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met.
• Collaborate with Business Analysts to translate business requirements into technical solutions.
• Drive the adoption of Agile methodologies within the development team.
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives.
• Provide technical leadership in the integration of Service. Now with other enterprise systems.
• Maintain up-to-date knowledge of Service. Now features, with a focus on GRC and HRSD capabilities
• Service Now Scripting experience – JavaScript, Angular JX, Jelly, XML, etc.
• Experienced in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
• Design and implement ITSM Modules in Service. Now, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
• Preferred to have knowledge of HRSD, ITBM, GRC & ITOM.
• Experienced in Service Now SOAP and REST Integration
• Good to have knowledge on Workspaces.
• Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation.
• Ability to find defects and effectively report them.
• Exposure to Agile methodologies and drive adoption within the development team Responsibilities
• Lead the design, development, and implementation of Service. Now solutions
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met.
• Collaborate with Business Analysts to translate business requirements into technical solutions.
• Drive the adoption of Agile methodologies within the development team.
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives.
• Provide technical leadership in the integration of Service. Now with other enterprise systems.
• Maintain up-to-date knowledge of Service. Now features, with a focus on GRC and HRSD capabilities
• Service Now Scripting experience – JavaScript, Angular JX, Jelly, XML, etc.
• Experienced in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
• Design and implement ITSM Modules in Service. Now, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
• Preferred to have knowledge of HRSD, ITBM, GRC & ITOM.
• Experienced in Service Now SOAP and REST Integration
• Good to have knowledge on Workspaces.
• Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation.
• Ability to find defects and effectively report them.
• Exposure to Agile methodologies and drive adoption within the development team Required Qualifications:
• Bachelor’s degree in computer science, engineering, business, or comparable studies
• 9-12 years of experience in Software Development.
• Experience in Service. Now ITSM modules Testing (IM, PM, CM, KM, ESS, Discovery Asset, Service Catalog, CMDB, GRC, HRSD)
• High awareness of software quality, strong analytical and conceptual skills
• Excellent documentation and communication skills and strong attention to detail required.
• Demonstrate strong ability to evaluate constraints, risks, and dependencies.
• Service. Now Administrator Certification
• Service. Now Developer Certification
• HRSD Micro Cert (Good to have)
• GRC Micro Cert (Good to have)
• 4+ years in a technical leadership role Location: Hyderabad /Gurugram/Noida Timings: 2 PM till 10:30 PM Cab Facility provided: Yes In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.