Front Office Medical Assistant - Surprise, AZ

Southwest Kidney Institute (SKI) improves the lives of people with kidney disease and hypertension by providing the highest quality of care through compassion, empowerment, and innovation. To learn more about Southwest Kidney Institute, visit: https://swkidney.com/ Position Summary We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team.

This role combines both administrative and clinical medical assisting responsibilities , serving as a key point of contact for patients throughout their care experience. The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance , and front-office operations.

This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows.

Key Responsibilities

Patient Services & Front Office Support Greet patients, families, and visitors in a professional, friendly, and welcoming manner. Check patients in and collect all required documentation, including insurance cards, identification, referrals, authorizations, and other appointment-related information. Verify patient demographics, insurance coverage, and required consent forms.

Communicate appointment details, visit expectations, and relevant patient information clearly and effectively. Notify patients of unexpected scheduling delays and assist with maintaining patient comfort during wait times. Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner. Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures.

Maintain clean, organized, and welcoming reception and waiting areas. Financial & Administrative Responsibilities Collect patient copayments, outstanding balances, and reconciliation charges at check-in. Process daily payment batches and maintain accurate financial documentation. Accurately document and maintain patient records within the electronic medical record (EMR) system.

Ensure compliance with patient privacy and confidentiality requirements. Clinical Support Prepare patients for examinations and procedures. Obtain and document medical histories and patient information. Provide patient education regarding medications, treatments, and dietary instructions as directed by the provider. Assist physicians with patient care and clinical procedures.

Prepare and administer medications as directed by the physician. Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered. Process prescription refill requests as authorized by the provider. Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies. Additional Duties Perform other duties and responsibilities as assigned to support clinic operations and patient care.

Qualifications

Required High School Diploma or GED equivalent. Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements. Ability to learn and utilize electronic health record (EHR/EMR) systems and Microsoft Office applications. Knowledge of medical terminology. Strong customer service, communication, and interpersonal skills.

Basic computer proficiency and experience with office equipment including calculators, printers, copiers, and scanners. Basic math skills and attention to detail. Understanding of HIPAA, OSHA, compliance, and information security requirements. Knowledge of medical office procedures and patient registration processes. Preferred Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain within 90 days of employment.

Minimum of one (1) year of experience in a medical office, clinic, or healthcare setting. Experience with medical insurance verification, referrals, and authorizations. Familiarity with athena. Clinicals or other electronic health record systems. Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions.

Skills & Competencies Exceptional customer service and patient engagement skills Strong organizational and multitasking abilities Professional communication and phone etiquette Attention to detail and accuracy Ability to work effectively in a fast-paced healthcare environment Commitment to patient confidentiality and regulatory compliance Team-oriented mindset with a focus on delivering high-quality patient care Join our team and help create exceptional healthcare experiences by delivering compassionate patient care and outstanding front-office support.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.

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