Incident Management/Benefits Coordinator

INCIDENT MANAGEMENT COORDINATOR/INVESTIGATOR/BENEFITS COORDINATOR REPORTS TO: Director of Human Resources WORK HOURS: Typically a 40 Hour Work Week, additional hours required as needed.

QUALIFICATIONS

Bachelor’s Degree in social work, psychology or similar field JOB SUMMARY: Under supervision of the Director of Human Resources, is responsible for facilitating agency benefits for employees. Includes keying benefit elections, changes, and ensuring deductions are correct. Essential in safeguarding the rights and welfare of individuals with intellectual and developmental disabilities.

Ensures that investigations are thorough, well documented, timely and compliant with all regulations. Contributes to the continuous improvement of incident management process. Investigates and compiles reports for critical incidents and abuse/neglect/exploitation cases PHYSICAL ABILITIES INCLUDE: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, repetitive motions, communicating, writing, reading, driving including nights, counting, work extra hours as necessary, running and smelling.

PHYSICAL REQUIREMENTS INCLUDE: Visual acuity must be accurate to write and read, type, file, utilize a computer, fax, copier. Must compile and type reports. Closely interact with other agencies, respond to inquiries or to emergency requests. Training skills. Public speaking when necessary. JOB DUTIES:

1. Coordinates investigations and reporting for critical incidents, Abuse/Neglect/Exploitation cases, as well as any consumer deaths to include the following: A. Ensures proper and timely reporting of incidents have been made to SLED, designated entities, and members of CHESCO Services Administration B. Gathers information from various sources in order to complete reports for the DDSN portal C. Acquires statements from involved individuals and witnesses D. Submits initial and final reports as well as any addendums to the DDSN portal prior to any deadlines E. Collaborates with various agencies and inspectors including such as SLED, local law enforcement, DSS, and the Ombudsman’s office to aid in the investigations F. Follows up on any outstanding cases and completes reports once cases have been closed G. Assists with any necessary plans of correction regarding critical incident reporting and A/N/E
2. Conducts internal agency investigations in accordance with state regulations in regard to critical incidents, abuse/neglect/ and exploitation, and consumer deaths.
3. Responds promptly to necessary investigations.
4. Conducts any necessary follow up investigations, report corrections, or addendums.
5. Presents findings and evidence from investigations and discusses findings with Director of Human Resources and other Core members.
6. Develops and implements Action Plans to address patterns or systemic concerns, including conducting training and issuing disciplinary action.
7. Conducts trend analysis to prevent/limit future incidents.
8. Conducts routine visits of programs in order to provide opportunities for training and observing staff/consumer interactions.
9. Conducts trainings with staff and consumers as necessary and maintains database.
10. Maintain master files of all investigations an audits.
11. Participates in the Risk Management Meeting and provides reports and feedback.
12. Coordinates employee insurance enrollment and changes for those qualifying for PEBA insurance, Colonial Life, and AFLAC. Includes the distribution of information to employees as well as follow up regarding elections.
13. Communicates with Public Employee Benefit Authority (PEBA) to enroll employees electing coverage through the EBS online portal as well as by sending in proper documentation.
14. Completes insurance terminations when necessary and distributes COBRA letters to employees.
15. Makes qualifying insurance changes/revisions for employees and assists them with understanding the information.
16. Keys insurance deductions in the Smart Fusion payroll software. Monitors and audits deductions monthly to ensure their accuracy.
17. Stays up to date on current regulations and benefit offerings from PEBA, Colonial Life, AFLAC, etc. Includes receiving/attending any necessary trainings.
18. Reconciles monthly bills from PEBA, Colonial Life, and AFLAC and make any necessary corrections.
19. Facilitates annual open enrollment for benefits and disseminates information to employees. Also coordinates meeting with each representative.
20. Acts as back up in the absence of the Director of Human Resources.
21. Other duties as identified.