Job description
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summary**
We are seeking a detail-oriented and customer-focused Invoicing & Client Success Specialist to support our Revenue Cycle Management (RCM) invoicing operations. This role combines invoicing, account reconciliation, customer communication, and post-onboarding client support.
Clients are onboarded several months before invoicing begins, so this role is responsible for proactively contacting customers, helping them understand invoices, resolving billing questions, revising invoices when necessary, and maintaining strong customer relationships throughout the billing lifecycle.
The ideal candidate has experience with basic bookkeeping, Excel and customer service.
Key Responsibilities
Proactively contact customers after onboarding and during invoicing periods
Explain invoices, billing details, fees, and service charges to customers
Resolve invoice discrepancies and customer billing concerns
Coordinate with onboarding, operations, and internal billing teams
Maintain accurate records of customer communications and account updates
Follow up on outstanding invoices and account issues
Support process improvements within invoicing and customer communication workflows
Generate, review, revise, and send customer invoices
Reconcile invoices, payments, credits, and account balances
Use QuickBooks Online (QBO) to manage invoicing and customer accounts
Utilize Excel for invoice tracking, reporting, reconciliations, and analysis
Qualifications
Customer service or client-facing experience
Excellent verbal and written communication skills
Detail-oriented and highly organized
Comfortable communicating with customers by phone and email
Able to explain billing clearly and professionally
Proactive and solution-oriented
Strong follow-through and accountability
Works well independently and collaboratively
Strong Excel skills required
Ability to manage multiple accounts and follow-ups simultaneously
Ideal Candidate
Experience in healthcare billing or Revenue Cycle Management (RCM) preferred
Experience with invoicing, reconciliation, and accounts receivable
Experience with QuickBooks Online (QBO)
Hours: Monday-Friday 9 AM to 5 PM EST
Pay Range
$50,000 - $70,000 USD
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.