Service Delivery Manager

•Responsible to plan and execute delivery of Global Orders •Intense cross-functional engagement and co-ordination with field partners to achieve delivery commitment. •Engagement with internal network teams and give visibility to the Business Project team on delivery timelines for all the orders. •Strong knowledge on fiber architecture •Sound knowledge on OTN, DWDM •IP knowledge is a plus •Hands on experience on Fiber Operation or Deployment •Extremely good knowledge on large project Delivery.

•Engagement with testing teams and customer for link testing. •Regular interaction with international customers during delivery lifecycle. •Manage inventory for delivery of Business orders. •Regular interlock with planning for critical high bandwidth delivery. •Track various project stages and publish regular progress reports to all stakeholders.

•Plan regular meeting with Business team to give visibility of ongoing/critical projects. •Understand execution challenges and explore ways to mitigate the same. •Should be able to handle pressure and manage customer/business in most efficient ways. •Should have Good communication and presentation skills. Position Specific Skills DWDM, OTN, IP, Fiber, Program management with minimum 8 yrs of experience.

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