Patient Registrar - Guest Registration

Kapi'olani Medical Center for Women & Children is Hawai'i’s only full-service children’s specialty hospital and the state’s only maternity, newborn, and pediatric specialty hospital. Widely recognized as Hawai'i’s leader in the care of women, infants, and children, the 253-bed, not-for-profit medical center delivers over 5,000 babies each year and serves as a major teaching and research facility.

Kapi'olani is recognized for its expertise in caring for high-risk pregnancies, with a team of Maternal-Fetal Medicine (MFM) physicians who provide specialized care for mothers and babies facing complex medical conditions. Kapi'olani is home to Hawai'i’s largest and most advanced Neonatal Intensive Care Unit (NICU), the state’s only Pediatric Congenital Heart Program, and Hawai'i’s only pediatric bone marrow collection and transplant program, where approximately 95% of patients participate in clinical trials.

In 2025, Kapi'olani’s Hematopoietic Progenitor Cell Transplant Program earned accreditation in cellular therapy from the Association for the Advancement of Blood & Biotherapies (AABB), recognizing the program’s commitment to meeting rigorous national standards for quality and patient care. The hospital is also home to Hawai'i’s only dedicated breast health and gynecologic cancer centers and was the first facility on O'ahu to be designated a Breast Imaging Center of Excellence.

Since 1984, Kapi'olani has been Hawai'i’s only Children’s Miracle Network hospital and has earned numerous national recognitions, including Gold Level Center of Excellence designation from ELSO, top-tier national patient experience rankings, Joint Commission reaccreditations, Level 3 Pediatric Trauma Center and Level 1 Children’s Surgical Verification recertifications from the American College of Surgeons, and the 2025 Starlight Children’s Foundation Hospital of the Year Award.

More than 1,400 employees and over 700 physicians provide exceptional care through specialty programs including the Kapi'olani Women’s Center, Women’s Cancer Center, Kapi'olani Child Protection Center, Sex Abuse Treatment Center, and numerous pediatric specialty clinics, serving families throughout Hawai'i and the Pacific.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assist with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

As a Patient Registrar, you will provide warm, friendly customer care in patient registration and admissions at our facilities.

Your responsibilities

include registering patients by obtaining personal and financial information through direct interviews, phone calls, or questionnaires. You will also assist with the coordination of bed assignments and the completion of preliminary authorization/verification for patients entering the hospital, and perform registration duties as assigned.

We are looking for someone warm and engaging who shares our commitment to delivering the highest quality health care to Hawai‘i’s people. Location: Kapiolani Medical Center for Women and Children Work Schedule: Rotating - 8 Hours Work Type: Per Diem FTE: 0.475000 Bargaining Unit: ILWU Exempt: No Minimum Qualifications: High school or equivalent.

Preferred Qualifications

Associate's degree. Medical Terminology course. One (1) year experience in health care or insurance billing/reimbursement, or experience in position with high volume customer contact. EOE/AA/Disabled/Vets Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits.

Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.