Queen's Pub Marketing and Events Assistant Manager (w)

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.

It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

Job Description The Queen's Pub, Restaurant & Bar provides a safe environment on campus for all students and the Queen's community to experience quality service, affordable prices, and the spirit of Queen's tradition. Competencies Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties 25 hours/week Create the schedule for staff every week in a fair and consistent manner Ensure payroll for service staff is accurate and authorized on time every two weeks Exhibit working knowledge of the Health and Safety Standards with respect to commercial food preparation.

Constantly train and monitor staff to ensure their compliance with these standards. Create/update all training manuals and procedures for staff Coordinate and execute training for the entire staff team with input and support from the Head Manager and the other Assistant Managers Ensure staff socials are planned well in advance and have the best interest of staff in mind Create and distribute a monthly newsletter summarizing updates from the service at large with the help of supervisors and other managers Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Assist the Marketing and Events Assistant Manager with the creation of staff merchandise Ensure that employees adhere to all health and safety regulations Attend and fully participate in all in person and virtual meetings Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual Exhibit a working knowledge of service staff portfolios Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Oversee the day-to-day operations, in collaboration with the Head Manager Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team Maintain positive working relationships with relevant suppliers related to all portfolios Oversee staff to ensure work is being performed according to established standards Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals Coordinate activities with the Head Manager by scheduling work assignments, setting priorities, and delegating work accordingly Participate as an active member on hiring panels to keep the service adequately staffed Ensure that all employees comply with company policies, procedures, and ethical standards Complete other duties as assigned Job Requirements Sound analytical thinking, planning, prioritization, and execution skills Demonstrated time management skills Ability to identify measures of performance and actions needed to improve or correct performance Ability to supervise and motivate a team to achieve and exceed their goals Ability to delegate, set expectations, and monitor progress of all direct reports Ability to remain calm and poised in urgent situations Work Conditions Interaction with employees, management, and the public at large Operation of desktop computer and peripherals Occasional heavy-lifting Frequent standing and walking Work occasional early mornings (7:15am), late nights (11pm), and weekends The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.