Delivery Technician (Waukesha, WI)

Delivery Technician Location: Waukesha, WI Employment Type: Full-Time Schedule Full-Time, 40 hours per week Typical business hours Additional hours may be required based on business needs Weekend, or on-call requirements may apply Improving Lives At Reliable Medical, our mission is simple: Improving Each of the Lives We Serve.

We are a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence. Why Join Reliable Medical? Reliable Medical is a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence.

Our culture is built on six core values: Client Focused Growth Mindset People First High Standards Team Oriented Ethical & Compliant We are a fast-paced, growth-oriented organization where employees are challenged to grow, supported in their development, and empowered to make a meaningful impact.

Job Summary

Responsible for the delivery, set up, and maintenance of medical equipment to patients’ homes or healthcare facilities. This role ensures that all equipment is functioning properly, and that patients and caregivers understand how to use the equipment safely and effectively.

Essential Functions

Deliver, set up, service, and retrieve durable medical equipment in patients’ homes or healthcare facilities. Conduct equipment demonstrations and provide instructions on proper use, maintenance, and safety. Perform routine checks and maintenance on equipment to ensure it is in proper working condition. Maintain accurate delivery logs and patient records.

Troubleshoot and resolve issues with equipment in the field or coordinate repairs. Communicate effectively with patients, caregivers, company personnel, and healthcare professionals. Ensure compliance with all company policies and regulatory requirements regarding equipment delivery and usage. Handle and dispose of returned equipment following company protocols and safety guidelines.

Perform other duties as assigned Qualifications and requirements Required Qualifications High School diploma or equivalent. Valid driver’s license with a clean driving record. Experience in customer service, delivery, or a related field is preferred. Basic mechanical skills and ability to troubleshoot equipment issues.

Ability to lift and maneuver heavy equipment up to 90 pounds at times. Good communication and interpersonal skills. Ability to work independently and manage time effectively.

Preferred Qualifications

Familiarity with medical terminology and DME equipment is a plus. Competencies Customer Service Orientation: Demonstrates concern for satisfying external and/or internal customers. Problem Solving: Identifies and resolves problems in a timely manner. Attention to Detail: Pays close attention to detail for the purpose of ensuring high quality.

Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities. Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Dependability: Follows instructions, responds to management direction; takes responsibility for own actions.

Driving and Vehicle Policies: Adheres to company vehicle policies and procedures; demonstrates safe and responsible driving practices while operating company vehicles.

What We Offer

Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Professional Development Opportunities Wellness Resources and Employee Support Programs Volunteer Time Off (VTO) Parental Leave Childbirth Leave Employee Recognition Programs Career Growth and Advancement Opportunities Benefits may vary based on position and eligibility requirements.

Physical Requirements

• Ability to push and pull loads of up to 90 pounds occasionally.
• Capable of lifting up to 75 pounds regularly.
• Frequent standing, walking, bending, and stooping.
• Ability to drive for extended periods.
• Manual dexterity and ability to handle small components and tools.
• Capacity to work in various environmental conditions, including exposure to outdoor elements. Equal Opportunity Employer Reliable Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law.