Application Support

Job Title: L1 Application Support Engineer Department: IT Services Location: Hyderabad Work Mode: WFH (Night Shift) Experience: 2-4 Years Role Overview: We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application-level support, performing data corrections, and working on SQL Server queries.

The candidate should have hands-on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.

Requirements

Handle and resolve L1 support tickets using Freshservice (incident & service request management). Provide application-level support and troubleshooting for production issues. Perform data correction activities as per business requirement and approvals. Write, update, and optimize SQL Server queries for reporting and issue resolution.

Work on SQL Server objects including: Joins DML operations (Insert/Update/Delete) Stored Procedures Triggers Identify recurring issues and suggest improvements to reduce ticket volume. Coordinate with internal teams (Dev / QA / DB) for escalations and resolution. Maintain proper ticket documentation, root cause notes, and resolution steps.

Required Skills

& Qualifications: 2+ Experience in ticketing tool (mandatory / preferred). Strong hands-on experience in SQL Server: Joins, DML, query updates Stored procedures, triggers Good understanding of application support process and SLA handling. Basic understanding of production support, incident management, and troubleshooting.

Strong communication skills (ticket updates, user coordination). Preferred Qualification: Knowledge of .NET and C# Basic understanding of debugging and application logs Exposure to ITIL practices (Incident/Problem/Change Management)