Help Desk Tech II

#OUR CULTURE OF PERSON-CENTERED CARE At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the #Planetree# methodology of #Person-Centered Care#. #These guide our decisions, shape our culture, and define the expectations for every member of our team.

Our Mission: Compassionate care for every life we touch# Our Vision: To be our community#s trusted healthcare leader Our Values:# # # #Be Kind

• Demonstrating compassion, consideration, and thoughtfulness# # # #Be Respectful
• Being mindful of individual perspectives, priorities and needs # # #Be Accountable
• Taking responsibility for our commitments, behaviors, and actions # # #Work Collaboratively
• Cooperating with and encouraging each other to achieve a common goal # # #Embrace Excellence
• Dedicated to setting standards that meet and exceed expectations JOB SUMMARY The Help Desk Technician # Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives. JOB QUALIFICATIONS Education: High School Diploma or equivalent required. Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred. # Certifications/Licenses: Must successfully complete support certification A+ Core 1 # 2, or equivalate certification within the first year of employment. Must be ladder trained certified within 90 days of employment. Job Knowledge and Skills: Minimum of 1-year experience in a Help Desk support or computer repair position preferred. Understanding of PC hardware, peripherals, operating systems, and Microsoft Office. Basic knowledge of network protocols, switches, and e-mail. Possesses basic diagnostic and troubleshooting skills. Ability to communicate in English; both verbally and in writing.