General Surgery Triage & Clinical Support Registered Nurse

Position Title: General Surgery Triage & Clinical Support Registered Nurse (RN) Location: Upland Hills Health

• Specialty Clinics Role & Department: General Surgery Triage & Clinical Support Registered Nurse in the UHH Specialty Clinics Hours & Shift: Part-time (0.5 FTE) Day Shift Position. Variable days and hours based on clinic needs. No weekends or holidays.

Position Summary

The General Surgery Triage & Clinical Support Registered Nurse provides professional nursing care, patient triage, care coordination, patient education, and clinical support services for the Specialty Clinics department. This role serves as a primary resource for surgical patients seeking guidance regarding pre-operative, post-operative, and general surgical concerns.

The position includes a combination of telephone triage, care coordination, and direct patient care responsibilities, while also providing cross-coverage support for other clinic specialties as needed to ensure consistent patient access and care delivery across the organization. Role Responsibilities: Under the general supervision of the Specialty Clinics Leadership Team and Clinic Providers, perform professional nursing functions to assess the severity and urgency of patient concerns utilizing established triage protocols and nursing judgment.

Manage incoming patient telephone calls, My. Chart messages, and patient inquiries requesting healthcare services or medical guidance. Utilize nursing judgment, provider collaboration, established protocols, and the Clear. Triage clinical decision-support application to evaluate patient symptoms, support care recommendations, and facilitate timely access to care.

Evaluate pre-operative, post-operative, and general surgery patient concerns utilizing established triage protocols, nursing assessment skills, and provider guidance. Coordinate appropriate patient dispositions, including emergency care recommendations, provider appointments, specialty referrals, and nurse-directed interventions.

Obtain provider input as needed to determine the most appropriate clinical course of action. Accurately document patient concerns, assessments, recommendations, interventions, and patient responses within the electronic health record. Support providers in addressing urgent patient concerns and walk-in patient needs when appropriate.

Coordinate and schedule urgent or high-priority patient appointments. Manage prescription refill requests in accordance with established protocols. Provide patient education related to surgical procedures, treatment plans, medications, wound care, recovery expectations, and follow-up recommendations. Serve as a care coordination resource between patients, providers, surgical services, ancillary departments, and community resources.

Assist providers with direct patient care activities, procedures, and clinical workflows as assigned. Support clinic operations by assisting with patient rooming, clinical procedures, dressing changes, suture removal, and other nursing functions as needed and within scope of practice. Monitor patient flow and assist in ensuring patients receive recommended services in a timely manner.

Collaborate with triage and clinical staff throughout the organization and provide cross-department triage coverage as needed to support patient care operations and staffing needs. Participate in quality improvement, patient safety, and departmental performance improvement initiatives. Ensure continuity of care by communicating and forwarding pertinent clinical information to appropriate departments and providers.

Maintain compliance with organizational policies, procedures, regulatory requirements, and nursing standards of practice. Participate in the orientation and training of new staff as assigned. Perform other duties and responsibilities as assigned.

Qualifications

Current unrestricted Wisconsin Registered Nurse (RN) license required. Current CPR certification required. One or more years of nursing experience required; ambulatory care, surgical nursing, perioperative, post-operative, or triage experience preferred. Previous clinic, outpatient, specialty practice, or surgical services experience strongly preferred.

Demonstrated knowledge of surgical patient care, post-operative recovery, and wound management preferred. Strong nursing assessment and clinical decision-making skills. Ability to prioritize multiple patient concerns in a fast-paced environment. Excellent communication and interpersonal skills when interacting with patients, families, providers, and community resources.

Ability to work independently within the RN scope of practice while collaborating effectively within a multidisciplinary team. Experience utilizing electronic health records (Epic preferred). Proficiency with Microsoft Office applications. Ability to remain calm and effective during urgent or stressful patient situations.

Commitment to providing compassionate, patient-centered care. Employee Benefits: Comprehensive benefits packages available for both part-time and full-time employees! Paid Time Off (PTO) benefits begin accruing on day one! Retirement Plan with employer matching available! Two wellness center facilities available free of charge for employees and at a minimal fee for spouses!

Numerous employer-sponsored events throughout the year celebrating our employees! Why Upland Hills Health: Upland Hills Health consistently ranks as a high-performing healthcare organization in Southwestern Wisconsin. Located just 40 minutes from Madison, WI and Dubuque, IA, our service area offers vibrant communities and beautiful scenery.

For more than 100 years, Upland Hills Health has remained committed to delivering exceptional healthcare close to home. Our community-minded staff emphasizes quality, comprehensive care while providing a welcoming and compassionate experience for every patient. Here, neighbors care for neighbors. Posting Date: October 14, 2026