Customer Service / Part-time / 8am to 2pm

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With more than 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team of Customer Service Representatives.

Are you ready to be a part of our journey?

Essential Duties and Responsibilities

Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations. Answer inbound calls in a professional and courteous manner and provide customer service and order management to OHFL customers, drivers, and internal sales force.

Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc. Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements. Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.

Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise. General Office Duties Experience, Skills, and Qualifications: 1-2 years’ experience in a role requiring extensive customer interaction. Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.

Excellent communication skills, both written and oral. Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required. Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously. H.S. diploma or GED/equivalent preferred. Basic English language proficiency (reading, writing and verbal) is required.

OHFL is an equal opportunity employer.